Process Improvement Analyst

Process Improvement Analyst at Smartly TechnologiesLocation: United States — 100% RemoteJob Type: Full TimeSalary: $93,500 - $102,000 per yearAbout The OpportunitySmartly Technologies is adding a Process Improvement Analyst to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Process Improvement Analyst will analyze operational performance and improve processes, capacity, reporting, and decision-making. The opening is full time, fully remote, and open to candidates throughout the United States.What You'll Work OnCollect and analyze operational data related to volume, capacity, service levels, productivity, cost, or cycle time in the Process Improvement Analyst role at Smartly Technologies.Build reports and dashboards that show trends, bottlenecks, exceptions, and performance against targets as part of the Process Improvement Analyst role at Smartly Technologies.Map current processes, identify recurring delays or control gaps, and quantify improvement opportunities across managed IT and technical delivery in this Process Improvement Analyst position.Partner with operational teams to test process changes and measure results after implementation for the Smartly Technologies team as part of Process Improvement Analyst work.Maintain assumptions, metric definitions, source notes, and documentation for recurring analysis while supporting managed IT and technical delivery in the Process Improvement Analyst role at Smartly Technologies.Prepare clear recommendations and management summaries based on evidence and measurable impact as part of day-to-day Process Improvement Analyst responsibilities at Smartly Technologies.Skills & ExperienceStrong analytical, spreadsheet, process-mapping, and problem-solving skills for the Process Improvement Analyst opening at Smartly Technologies.Experience with operational metrics, dashboards, BI tools, SQL, or reporting platforms is helpful.Ability to break complex workflows into measurable steps and identify root causes.Clear communication with both operational and analytical stakeholders.Strong documentation discipline and attention to data quality.A pre-employment background check is required.Position DetailsEmployment type: Full TimeWork arrangement: 100% Remote — United StatesExperience level: AssociateBase salary: $93,500 - $102,000 per yearApplySubmit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.