Customer Experience Lead
ARCHIVED
We can't find an active application page for this role right now. It may reopen or be listed elsewhere. Use Next Steps to search for an active apply link and similar live jobs.
A company is looking for a Customer Experience Lead to manage customer support and improve the merchant experience.
Key Responsibilities
Own the customer support queue and respond to merchant inquiries with urgency and empathy
Assist with merchant onboarding and offboarding, ensuring smooth transitions
Monitor support queues, report trends, and maintain internal documentation to enhance customer support
Required Qualifications
2+ years of experience in a customer-facing support or operations role, preferably in a SaaS or tech environment
Hands-on experience with support and CRM tools like Zendesk or Salesforce
A self-starter mindset with the ability to manage time and priorities effectively
Curiosity and a willingness to learn about payments and related technologies
Familiarity with APIs or technical integrations is a plus