Technical Resolution Supervisor

A company is looking for a Technical Resolution Supervisor (100% Remote). Key Responsibilities Provide coaching and support to a team of 12-15 Technical Resolution Specialists Oversee the development and administration of training procedures and policies Analyze performance data to identify trends and improve customer experience Required Qualifications High School Diploma or GED equivalent 3 years of customer service or technical support experience, preferably in a technology-based environment 1 year of supervisory or leadership experience in an inbound contact center Demonstrated ability to coach and develop team members Proficient in Microsoft Office and modern virtual communication platforms