Program Manager, Global Workplace Strategy

Overview As Program Manager, Global Workplace Strategy, you will drive global operating excellence for the Workplace Operations function. You’ll optimize workflows, pilot AI tools, and shape the global workplace strategy in partnership with cross-functional teams. Your work enables scalable, standardized processes across regions and delivers measurable impact to efficiency and service quality. This is a high-impact role at a company recognized for culture and innovation, offering opportunities to lead strategic programs with broad influence. Compensation / Benefitscomprehensive health coveragegenerous PTOflexible work optionslearning opportunities and leadership workshopsvolunteer hourscharitable giving program ResponsibilitiesAssess current-state processes and identify opportunities to simplify, standardize, and scale globallyCreate operating rhythms, intake models, prioritization methods, governance routines, and documentation standardsLead end-to-end process improvements across recurring workplace activities, including coordination, workflows, communications, and cross-functional handoffsResearch, pilot, and implement AI tools, agents, and workflow systems to boost productivity and consistencyTranslate business needs into automation requirements and implementation plans with stakeholdersEstablish lightweight AI governance including use-case selection, change adoption, controls, and impact measurementSupport development and rollout of global workplace strategy aligned to business priorities across regionsLead or coordinate strategic workplace programs from planning to execution, including timelines and risk managementCoordinate with regional partners and cross-functional teams to ensure consistent execution while accommodating local needsDefine and track KPIs, prepare executive-ready updates and dashboards Key requirements5-8 years in project or program management, business operations, workplace operations, facilities, or related functionsProven success improving facilities workflows and adopting new processes or systemsExperience evaluating or implementing digital tools, automation, or AI-enabled workflowsStrong program management skills: planning, prioritization, stakeholder management, risk management, executive communicationExcellent analytical, organizational, and communication skills; ability to convert ambiguity into actionable plansAbility to work across regions, time zones, and cross-functional teamsExperience in global workplace, facilities, real estate, events, or related programs preferred; familiarity with AI governance and change management a plusBachelor’s degree in business, operations, project management, hospitality, workplace, or related field; PMP, Lean, or Six Sigma certification a pluscross-functional collaborationclear communicationstakeholder managementAI-enabled workflowsautomation tools and workflow systemsAI governance and change management