Customer Support Specialist

George E. Booth is an EEO employer - M/F/Vets/DisabledThe George E. Booth Co., LLC is a locally owned and operated industrial automation sales company looking to hire their next full-time Customer Support Specialist.The George E. Booth Co., LLC is a major distributor of process instrumentation products and valves, and related services to customers in Illinois, Indiana, Kentucky, Ohio, and Tennessee. Check out our website at www.gebooth.com to learn more about our company values, industries, and products.We are looking for our next full-time Customer Support SpecialistAre you a customer-focused professional with a talent for project coordination and administrative excellence? Join our dynamic team as a Customer Support Specialist and become the vital link between our clients and our Technical Sales Engineers.About The RoleAs our Customer Support Specialist, you'll be the cornerstone of customer satisfaction. Your role will bridge the gap between our sales department, clients, and vendors, ensuring seamless project execution from inception to completion. Your attention to detail and customer service skills will be crucial in managing project orders, coordinating and maintaining momentum. Key Responsibilities:Provide detailed and dedicated supportProcess and manage customer project orders with precision and efficiencyCoordinate with vendors to secure project-specific quotes and materialsMaintain accurate project and customer data in Salesforce/P21 systemsExpedite orders and manage invoices to ensure timely project deliveryAssist in setting up new accounts and onboarding new customersCollaborate with the team to meet milestones and customer expectationsThe Ideal Candidate:1-3 years of experience in customer support, project coordination, or administrative rolesStrong proficiency in Microsoft Office Suite and customer relationship management toolsAbility to quickly adapt to new software and customer service technologiesExceptional attention to detail and a customer-centric approachExcellent communication and problem-solving skillsTeam player with a focus on customer satisfaction and successPreferred Qualifications:Continued education in customer service, business administration, or related fieldsExperience with Salesforce, ERP systems, and project management softwareFamiliarity with detailed tracking processes and customer supportWork Environment and Hours:Full-time position (Monday-Friday, 8:00 a.m. to 5:00 p.m.)Standard office setting with occasional customer site visitWhy Join Our Team?Collaborative environment focused on customer satisfaction and sales successOpportunity to develop your skills in support and customer serviceGrowth opportunitiesFull benefits package starting on day one, competitive compensation, PTO and matching 401(k).