Sr. Venue Technology & Systems Engineer (Providence Park)

The Portland Timbers (operators of Providence Park – home of the Portland Timbers and Thorns) are hiring a senior, hands-on engineer who thrives in live event environments—someone who can lead onsite IT operations on match days, concerts, and special events while keeping day-to-day systems secure, reliable, and well-documented. This is a critical “run the building on event day” role. You’ll partner closely with our current stadium SME to learn the venue’s core systems and become the primary event-day IT lead, bringing operational redundancy and improving work/life balance across the team. What You’ll Do Event & Venue Operations Serve as the event-day IT lead—coordinating incident response, triage, and escalation with internal teams and vendors Provide onsite, hands-on support for IP-based venue systems such as: POS, access control, ticketing, IPTV/digital signage, broadcast/transmission, and related edge devices Ensure venue readiness: pre-event checks, redundancy validation, failover procedures, and post-event reporting Network & Systems Engineering Implement, configure, test, and maintain LAN/WAN infrastructure (switching, routing, firewalls, network services) Implement, configure, test, and maintain telephony/VoIP services Maintain security and integrity of network environments; monitor performance/availability; perform root-cause analysis and corrective actions Recommend hardware/software improvements based on observed patterns and data Platform Ownership & Tooling Manage and support IPTV infrastructure for events and daily operations Assist with fiber and IP-based transmission infrastructure (troubleshooting and upgrades) Contribute to wireless (Wi-Fi) design/operations and virtualized server environments (e.g., Hyper-V) Operational Excellence Provide on-call support as needed for critical issues Produce clear documentation: runbooks, diagrams, and post-incident reports Build strong relationships with venue staff, partners, and technology vendors Help Desk & Team Support Support ~150 employees with standard office technology (with escalation support from the VP of Technology) Respond to tickets and assist with escalated issues; help drive root-cause resolution for recurring problems Manage a full-time IT Operations Analyst What You’ll Bring (Minimum Qualifications) Bachelor’s degree in a technical field or equivalent practical experience Ideally 7–10 years relevant experience 5+ years hands-on experience implementing/administering/supporting enterprise LAN/WAN, server, and Microsoft environments 5+ years hands-on network hardware/software experience in Microsoft/Windows Server environments, including: Cisco Catalyst switching (9200/9300/9500) FortiGate firewalls Network monitoring/management tools (Cisco and/or third-party) Strong understanding of OSI model, Ethernet, TCP/IP; practical experience with DNS, DHCP, LDAP, HTTP, FTP, SSH, SMTP, and related services Proven ability to lead onsite IT during live events, handle escalations, and communicate clearly under pressure Excellent written/verbal communication and a strong customer service mindset Ability to work a flexible schedule including evenings, weekends, and holidays aligned to event calendars Nice to Have (Preferred Qualifications) Venue technology experience (stadium/arena, concert hall, convention center, or similar public space) High-density Wi-Fi operations experience Hyper-V and virtualized server environment experience Familiarity with IPTV/digital signage, broadcast contribution/transmission workflows, scoreboard/control room environments, or other A/V-over-IP systems Project leadership experience (owning deliverables, coordinating vendors, driving timelines) Work Schedule & Environment Primary work location is onsite at Providence Park Schedule varies based on event calendar; evening/weekend/holiday work will be required Role involves moving between office, concourses, and technical spaces; comfort navigating venue areas and handling equipment is important Team aims to balance schedules (late events are typically offset during the week when possible) Hybrid policy may allow limited WFH, but this role is primarily in-person due to hands-on venue responsibilities Equal Opportunity We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.