Operations Technician Senior - Commercial Lines

This position will be based out of our Stevens Point, WI office and will follow Sentry’s hybrid model of 3 days in-office.The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business.This team member assists on behalf of underwriting claims, sales producers, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards.What You’ll DoProvide operations support, including processing of new and renewal transactions and policy updatesPerform moderately complex operations support duties and handle production problem listingsUtilize various systems and sites to resolve and correct Workers’ Compensation and Auto Liability Reporting errorsUse problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about serviceAdditional Responsibilities IncludeRequires knowledge of Sentry systems, processes and proceduresMay provide testing of new or revised procedures as it relates to the business systems. May assist with procedure writingMay update the policy administration system when the business area is notified sales recodes need to occur on accounts, sales territory splits, etc. for Commercial LinesMay assist in training and quality auditing of new operation technician seniorsRefers questions outside of responsibility/authorityPerforms other job-related duties as assigned from time to timeWhat You'll ReceiveAt Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in officeAs a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home officeMeal Subsidy available for associates who report to an office401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement programGenerous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time offGroup Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyleWell-being and Employee Assistance programsSentry Foundation gift matching program to encourage charitable giving. About SentryWe take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States.We’re rated A+ by A.M. Best, the industry's leading rating authority.Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.Get ready to own your future at Sentry. Opportunities await!Equal Employment OpportunitySentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.