Retail Merchandise Associate

OverviewKapalua Plantation Course, located in Lahaina, HI is pleased to announce an excellent career opportunity for a full-time, Retail Merchandise Associate! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you\'ll contribute to a global leader in golf and community management.General PurposeGeneral Purpose: The Retail Merchandise Associate is responsible for supporting facility-level retail operations in alignment with Kapalua Golf standards. This role helps position The Kapalua Golf shop as a leading golf retail destination by creating an inviting shopping environment, delivering excellent guest service, and supporting a successful retail operation. The position is primarily focused on merchandising, inventory management, reporting, and retail sales support, including operating the POS system for merchandise purchases.PayPay: $22.00 per hourEssential DutiesGolf Shop Ops Open, operate, and close the golf shop following established proceduresAnswer phones and assist guests with golf shop purchases and product questionsOperate the POS system and process merchandise sales as neededHelp create a welcoming, organized golf shop experience with strong guest serviceSupport loss prevention by staying aware of guest activity in the shopMerchandising Rotate stock and keep displays clean, full, and visually appealingHelp create a unique shopping environment through thoughtful merchandisingWork with retail leadership to support merchandise promotions and seasonal plansAssist with training golf shop staff on retail products, procedures, policies, and service standardsHelp support merchandise sales goals through presentation, product knowledge, and serviceInventory Participate in monthly physical inventory countsMaintain accurate inventory using Troon merchandising and accounting proceduresKeep approved in-stock product categories filled at the facility levelOrdering/Processing Receive and inspect incoming merchandise shipments to verify quantities, styles, colors, item details, and overall accuracy against vendor invoices and packing slips, and report any discrepancies, damages, or incorrect itemsPrepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tagsCreate, print, and attach product tags to merchandiseAssist with special product design needs when neededReports Share updates with retail leadership on product levels, local buying trends, and vendor opportunitiesShare guest feedback and customer requests for restocks, new products, and future merchandise opportunities with retail leadershipSupport for Daily Golf Operations Support the retail side of daily golf shop operationsHelp keep golf shop and storage areas organized and ready for daily useFollow safe work practicesPerforms other duties as requestedMaintain regular and reliable attendanceEducation/ExperienceHigh school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.Physical DemandsRegularly stands for extended periods, walks, uses hands, talks, and hears.Occasionally sits, climbs, balances, stoops, kneels, or crouches.Frequently lifts up to 15 pounds and occasionally lifts up to 40 pounds.Environment/NoiseThis is an indoor position with a minimum level of noise.Certificates/LicensesValid Driver\'s License.Job Knowledge, Skill, and Ability PreferencesStrong understanding of retail service standards and daily golf shop operations.Knowledge of merchandising practices, inventory procedures, and product presentationBasic knowledge of the game of golf preferredProfessional verbal communication and interpersonal skillsExcellent guest service skills with a positive attitude and strong work ethicAbility to work flexible hours based on golf shop business needsManage multiple priorities in a golf club retail environmentProficiency in Microsoft Word, Excel, and OutlookComfort using the internet and other digital tools in a professional settingStrong time management skills and the ability to prioritize tasks effectivelyWillingness to learn new products, systems, and proceduresAbility to read and speak English may be required to perform the duties of the job (e.g. the associate may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)About TroonFounded in 1990 and headquartered in Scottsdale, AZ, Troon is the world\'s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.This position description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.J-18808-Ljbffr