Technical Program Manager

Job Description PROJECT MANAGEMENT FUNCTIONSManage day-to-day execution of customer deployments and infrastructure projectsCoordinate scheduling, logistics, staffing, materials, and field execution activitiesManage ticket lifecycle activities from intake through closure, including scheduling, dispatch coordination, escalation management, status tracking, and customer updatesCoordinate internal resources, subcontractors, vendors, and day labor personnel to support project execution requirementsOversee vendor performance, workforce accountability, labor quality, and onsite execution standardsDrive milestone tracking, reporting, customer deliverables, and operational status reviewsSupport budget tracking, labor forecasting, and project planning activitiesFacilitate kickoff calls, customer meetings, operational reviews, and execution planning sessionsMaintain accountability across vendors, subcontractors, internal teams, and customer stakeholdersAssist with issue escalation management, risk mitigation, and recovery planningEnsure project documentation, testing records, and closeout packages are completed accurately and on timeSupport customer communication throughout all phases of deployment and project executionServe as a customer escalation and complaint resolution resource to help drive issue ownership and corrective actionsTECHNICAL PROGRAM MANAGEMENT FUNCTIONSSupport budget tracking, labor forecasting, and project planning activitiesSupport deployment strategy across hyperscale, colocation, edge, telecom, and critical infrastructure environmentsCoordinate cross-functional execution between engineering, operations, field services, quality teams, and customer stakeholdersAssist in development and standardization of SOPs, EDPs, MOPs, workflow procedures, and quality processesDevelop detailed Engineering Deployment Plans (EDPs) and technical execution documentation aligned to customer standards and deployment requirementsCreate and manage Levels of Effort (LOE) for labor forecasting, project planning, resource allocation, and deployment strategyReview and validate cable pathway designs, routing strategies, rack elevations, pathway utilization, and deployment readinessPerform cable pathing markups and construction drawing reviews to ensure execution accuracy and operational efficiencyValidate completed work against customer standards, scope requirements, quality benchmarks, and acceptance criteriaReview OTDR, OLTS, and infrastructure testing results to support troubleshooting, quality validation, and customer acceptance requirementsSupport quality assurance inspections, turnover audits, and final acceptance reviewsParticipate in technical discussions involving:Structured cabling systemsFiber testing and certificationRack & stack deploymentsAC/DC power infrastructureNetwork infrastructure validationData center readiness and commissioningEdge and POP infrastructure deploymentsSupport customer-facing technical discussions and solution alignment activitiesAssist with identifying operational gaps and recommending scalable process improvementsHelp drive deployment consistency, quality assurance, and execution standards across programsOPERATIONAL TRACKING & WORKFLOW MANAGEMENTPrepare, maintain, and continuously update customer-facing and internal project trackersDevelop workflow management processes to improve operational visibility, accountability, and execution consistencyBuild and manage deployment dashboards, milestone trackers, labor tracking reports, and status reporting documentationCoordinate workflow progression across engineering, procurement, operations, field execution, testing, and project closeout phasesEnsure all project tracking systems accurately reflect current project health, risks, blockers, schedule impacts, and completion statusSupport creation and management of:Deployment trackersCable tracking matricesTesting result logsPunch list trackingResource allocation trackersCustomer reporting dashboardsRisk and escalation trackersDrive operational discipline through standardized workflow processes and reporting structuresAssist leadership with forecasting, capacity planning, and execution visibility through accurate reporting and workflow managementEnsure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archivedSKILLS AND ABILITIESTakes ownership and drives accountabilityCommunicate effectively with both field technicians and executive stakeholdersOperates calmly in high-pressure or rapidly changing environmentsLeads by example and supports team developmentMaintains a strong customer-first and solutions-focused mindsetBalances technical understanding with business prioritiesHelps build operational structure within a growing organizationDemonstrates strong attention to detail and validation of execution qualityProfessionally manages customer escalations and difficult conversationsSupports continuous improvement and operational scalabilityCan operate independently while coordinating across multiple teams and stakeholdersPREFERED QUALIFICATIONSHyperscale Data CentersColocation FacilitiesEdge / POP DeploymentsLong Haul / Middle Mile InfrastructureISP / OSP Fiber EnvironmentsWireless InfrastructureCritical Power EnvironmentsPREFERRED TECHNICAL EXPOSURE INCLUDESFiber optic testing (OLTS / OTDR)Structured cabling systemsRack and stack deploymentsCable pathway design and infrastructure routingData center commissioning activitiesDC power systems, grounding, and bondingNetwork infrastructure deploymentsVendor and subcontractor coordinationTechnical documentation and construction drawing reviewService delivery and ticket management systemsWorkflow management and deployment reportingREQUIRED QUALIFICATIONS3–7+ years of experience in infrastructure, telecom, or data center environmentsExperience managing projects, deployments, or technical programsStrong communication, organizational, and coordination skillsAbility to manage multiple priorities simultaneouslyExperience reviewing technical documentation, deployment drawings, or pathway layoutsAbility to build or interpret Levels of Effort (LOEs) and execution plansExperience coordinating vendors, subcontractors, or field labor resourcesFamiliarity with service ticket lifecycle management and customer escalation handlingExperience preparing operational trackers, workflow reports, or deployment documentationStrong sense of ownership, urgency, and accountabilityWillingness to travel as needed