Service Operations Assistant

Service Operations AssistantThe Service Operations Assistant supports store leadership in overseeing front-end and service operations to ensure an efficient, customer-focused environment. This role helps supervise daily activity, maintains service standards, and supports team performance and operational execution.Key Responsibilities:Assist with daily supervision of front-end and service operations, including checkstands, customer service desk, and related areasSupport scheduling, coverage coordination, breaks, and task assignments for service team membersProvide coaching and guidance to associates to reinforce customer service expectations and productivity standardsEnsure compliance with company policies, cash-handling procedures, and safety standardsAssist with cash audits, till accountability, and resolution of register discrepanciesRespond to customer questions, service issues, and escalated concerns in a professional mannerSupport training and onboarding of new service associatesMaintain cleanliness, organization, and operational readiness of service areasAssist store or department leadership with reports, operational tasks, and special projectsStep into a lead role during peak periods or as assignedQualifications:Previous front-end, customer service, or retail experience requiredLeadership or supervisory experience preferredStrong customer service and communication skillsAbility to multitask in a fast-paced environmentBasic cash-handling and point-of-sale knowledgeFlexibility to work varied shifts, including weekends and holidaysPhysical & Work Requirements:Ability to stand and walk for extended periodsAbility to lift and carry items within required limitsAbility to work in a busy retail environment with constant customer interactionCore Competencies:Customer service excellenceTeam support and leadershipOrganization and attention to detailProblem solvingTime management and adaptabilityAlbertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.