Customer Service Representative/Processor

Lighthouse Title Group is a premier provider of title and settlement services, operating closing locations throughout Michigan and Wisconsin. We combine national underwriting power with a deeply personalized, local approach to deliver secure, stress-free real estate transactions. Our culture is built on three core pillars: To Lead with friendly professionalism, To Engage by keeping the human element at the center of our work, and To Protect our clients' peace of mind through industry-leading technology. When we are not conducting closings, our team is actively volunteering and growing strong roots in the local communities we serve. If you are passionate about helping others and want to grow your career with a community-minded industry leader, we would love to have you on our team! Lighthouse Title, Inc. CUSTOMER SERVICE REPRESENTATIVE & SETTLEMENT PROCESSOR SUMMARY This position assists internal and external customers with their needs including but not limited to, customer service, researching and compiling the necessary information in order to prepare a complete and accurate broker or settlement statement/package and ensures that select closings are handled and mortgage packages are disbursed promptly and that the recorded documents are forwarded to the proper authority, and any other requests by customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handling of incoming calls, scheduling and other customer service needs Complete set-up of orders for searches, title commitments and listing packages. Fax or e-mail title commitments to the customers. Maintains accounting of all orders in order to comply with customer delivery expectations. Responsible for maintaining and building good working relationships with all Realtor & builder customers, lenders, production department personnel, closing personnel, and Marketing Reps. Responsible for scheduling closing appointments and inputting title orders. Responsible for meeting individual needs and requirements of the customers. Facilitates the preparation of broker and settlement packages on behalf of the Company. Responsible for delivering all broker packages within the guidelines and goals set by the Manager. Responsible for obtaining relevant information for the completion of broker documents or settlement package. Responsible for the review and adherence to lender instructions of the closing package. Ability to front select closing packages such as refinance, witness only, cash or split side of a transaction as determined by management. Fulfills the title requirements for issuance of a final policy. Ensures that the documents are in an accurate and recordable form. Assures compliance with the Lighthouse Title Settlement Standards procedures, including proper balancing of the file and collection of proper receipts. Issue Short-Form Policies, when able and “mark-up” title commitments when production dept. is required to issue policy(ies). Other duties as requested by Management. QUALIFICATIONS To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. Ability to apply common sense understanding to carry out instructions furnished in written or verbal form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work under pressure and remain flexible to changing schedules and demands. Maintains high level of professionalism in dress and demeanor. Strong interpersonal and organizational skills. Good verbal and written skills. Note: The above job description is intended to describe the major functions and characteristics of this job. It is not intended to describe all the functions or responsibilities which may be assigned to the incumbent employee. It is always within the employer’s right to add to, delete from, or further modify this job description at any time. This document is not to be construed as an employment contract of any type 1 Job Type: Full-time Pay: $17.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Experience: Customer Service: 1 year (Preferred) Work Location: In person