Guest Service Representative

the smiling face of hospitality...front and centerPay: $16–$17 per hourSchedule: Full-time, 3:00 PM – 11:00 PM shiftInsurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesAbout this job...Guest Service Representatives are often the first in-person contact for hotel guests and support both the realized and unrealized needs of guests throughout the hospitality experience.In this hybrid Guest Service Representative / Shuttle Driver role , you will serve as both:The face of the hotel at the front deskA key ambassador while transporting guests to and from the propertyServing as a brand liaison, this role requires someone who is engaging, attentive, service-oriented , and able to think on their feet. Whether at the desk or on the road, your goal is to deliver and exceed guest expectations , execute brand standards, resolve challenges, and maintain strong communication with guests, peers, and leadership.What you'll be doing...Front Desk / Guest Service ResponsibilitiesWelcome arriving guests and complete the check-in experience with accuracy and professionalismBuild rapport through purposeful communication to uncover guest expectations and needsRespond to guest inquiries via phone and electronic communication in alignment with brand standardsPromote Hilton brand loyalty programs, upgrades, and special offersCommunicate effectively with all hotel departments to ensure seamless service deliveryListen, empathize, and resolve guest concerns in a timely and professional mannerMaintain a polished and professional front desk presence at all timesUnderstand and communicate hotel emergency proceduresUtilize communication logs and tools to share key operational updatesMaintain accuracy and security of house bank (if applicable)Shuttle Driver ResponsibilitiesSafely transport guests to/from the airport and approved local destinationsProvide a welcoming and professional experience during every interactionAssist guests with luggage during pick-up and drop-offStay informed on daily shuttle schedule and group movementsPerform vehicle inspections to ensure safety, cleanliness, and readinessMaintain fuel levels and report maintenance needs promptlyFollow all traffic laws and company safety standardsCommunicate delays or issues to the front desk in real timeRepresent the hotel with professionalism while off propertyRequirements...Experience & Education2+ years of customer service experience (hospitality preferred)High School diploma or equivalent requiredValid driver's license with a clean driving record requiredCommunicationStrong verbal and written communication skillsAbility to effectively interact with guests and team membersPhysical RequirementsAbility to stand and walk for extended periods (8+ hour shifts)Ability to safely operate a passenger shuttle vanLift and carry up to 50 lbs (luggage assistance)About First Hospitality...Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. Our strategic vision is to create value for all through excellence and an openness to doing things differently.We are committed to building a high-performing, diverse, and inclusive workplace where employees are respected, supported, and empowered to grow.Medical, dental, vision benefits day 1, PTO available day 1, quarterly performance bonuses, 401k, discounted hotel stays worldwide, complimentary downtown associate parkingStay in the heart of downtown IndianapolisOur hotel is next to Monument Circle, surrounded by city dining, shopping, and nightlife. Discover downtown Indianapolis: the Indiana Convention Center, Gainbridge Fieldhouse, Lucas Oil Stadium, and White River State Park are all within a mile of our door. We have a heated indoor pool, fitness center, and restaurant and bar.Enjoy a cooked-to-order breakfast or dinner at our restaurant, Garden Grille & Bar, when you stay at the Hilton Garden Inn Indianapolis Downtown. After a long day, relax with an evening beverage at the on-site bar. From fine dining to casual bites, this Hilton Garden Inn hotel is in walking distance to most all venues and has numerous dinning experiences.If meetings are on the agenda, our modern Indianapolis hotel caters to your needs. Host an event for up to 120 guests and make use of our 24-hour business center.#J-18808-Ljbffr