Payroll Business Partner I

Overview In this role you act as a trusted payroll advisor for ADP’s PEO clients, delivering timely guidance on payroll compliance and solutions that drive client value. You’ll be the primary client liaison, handling complex, time-sensitive issues over the phone and shaping outcomes with a broad product knowledge. You operate in a metrics-driven environment and build strong relationships to support client retention and growth. This is a collaborative, inclusive role with opportunities to learn and advance. Compensation / BenefitsBest-in-class benefits start on Day 1Company-paid time off for volunteeringCulture that values inclusion and belongingOngoing training, development, and mentorship opportunities ResponsibilitiesServe as a trusted advisor and problem solver to resolve time-sensitive payroll issuesBuild and maintain client relationships via phone, email, and chat to exceed expectationsEducate clients on ADP products and translate input into actionable recommendationsOrganize daily workflow to manage a high volume of inbound calls, especially during peak periods Key requirements0-1 year of client and/or service experienceOvertime hours during peak seasons acceptableCollege degree not requiredMilitary experience considered an assetFPC or CPP certifications are a bonusexcellent communication skills (over phone and written)strong relationship-building and rapport with clientsethical, professional demeanor and integrityproblem-solving and initiativeability to work in a fast-paced, metrics-driven environmentADP product and services knowledge (payroll/compliance)