245d Case Manager

Job Description Benefits:Free food & snacksPaid time offTraining & developmentOverview The Internal Case Manager is responsible for overseeing service delivery within a 245D licensed home care program. This role ensures all services are person-centered, compliant with Minnesota DHS 245D standards, and aligned with each individuals Coordinated Service and Support Plan (CSSP) and Addendum. Core Responsibilities 1. Service Oversight & Implementation - Ensure services are delivered according to the CSSP and CSSP Addendum - Translate support plans into actionable tasks for Direct Support Professionals (DSPs) - Monitor daily service delivery for quality, consistency, and effectiveness 2. Internal Coordination - Act as the primary bridge between leadership and DSP staff - Communicate client needs, schedule changes, and updates to staff - Support staffing coordination to ensure authorized hours are fulfilled 3. Monitoring & Visits - Complete required client visits (monthly or as required by service level) - Observe staff performance and client engagement during visits - Identify concerns, risks, or service gaps and implement corrective actions 4. Documentation & Compliance - Ensure all documentation meets 245D standards (progress notes, service delivery records, IAPPs) - Review and audit staff documentation regularly for accuracy and timeliness - Maintain organized client files for DHS audits and internal reviews 5. Collaboration with External Case Manager - Maintain communication with the county/state case manager - Provide updates on client progress, concerns, and service outcomes - Participate in annual and interim meetings as needed Key Skills & Competencies - Strong knowledge of Minnesota 245D regulations - Leadership and team coordination skills - Attention to detail in documentation and compliance - Problem-solving and critical thinking - Effective communication with both staff and external stakeholders - Ability to manage multiple clients and priorities efficiently Goal of the Role To ensure high-quality, compliant, and person-centered services are consistently delivered while supporting staff, maintaining audit readiness, and promoting positive outcomes for individuals served.