Program Manager

The Program Manager is responsible for assisting the Associate Director and Agency Director by overseeing and managing the operations of a home which consist of 3-5 bedrooms/individuals. The Program Manager also supervises, advises, and trains the direct care staff (DSP). This position coordinates services with consultants and other service providers, and serves as liaison with parents, guardians, neighbors and county case manager. It ensures the homes are operated per the 24 Hour Residential Services for Adults with Developmental Disabilities. Personnel Management and Supervision May work across all three shifts to supervise a team of Direct Support Professionals (DSP) who provide personal care, training, and support to individuals. Supervises, coaches, and provides guidance to DSP. Assigns work, monitors work performed, evaluates performance levels, and contributes to performance appraisals. Works closely with the Associate Director and Agency Director on QA matters and to ensure that the entire team is effectively meeting the needs of supported individuals. Helps to conducts weekly, bi-monthly or monthly staff meetings to communicate policies/procedures, training opportunities, and client program changes, resolve house issues, and promote teamwork. Monitors overtime and works with staff to develop alternative schedules or explore options for decreasing overtime while meeting the objectives of the program. Ensures that all staff are trained appropriately, and that all necessary training is completed as required (e.g., house specific, ISP, etc.). Support Quality Assurance Manager in meeting all state licensing requirements and ensure that policies, procedures, and necessary forms are updated and implemented as required by additions or modifications to OARs. Works with other Program Managers to interview, and select new employees. Supports the organization’s Affirmative Action efforts and demonstrates a compliment to valuing diversity. Completes employees unassisted and 90-day core competency training. Completes 801 injury forms and contacts the Associate Director/Agency Director to report employee injuries, vehicle accidents, or other safety issues. Investigates and documents job-related injuries and recommends changes to improve safety. Client Program Management When unable to meet the standards of an OAR, leads team discussion around the issues and suggest ideas to the Associate Director and/or Agency Director. Maintains all individuals’ records in such a way to ensure confidentiality and maintains all documentation (i.e., physician’s orders, current medical conditions, physician visits, personal property records, etc.) per SISO policy. Works with physicians, pharmacists, dentists, health care consultants, health care representatives and other service providers, as needed, to promote individuals’ health and well-being. Schedules appointments and arranges for clients to keep the appointments, including attending client appointments. Coordinates the nurse/client’s relationship when an individual’s health care needs warrant it. Obtains medical cards and coordinates healthcare through the Oregon Health Plan. Researches and accesses community resources and services as needed. Review’s staff’s documentation on the Medication Administration Record (MAR) daily to ensure documentation is accurate and kept current and that staff are following all medical protocols. Reviews General Event Reports (GER), and return to the DSP for corrections within two (2) working days of the incident using Therap. After the initial review, and prior to final approval of the GER, the Program Manager reviews trends and identifies training needs, system problems and safety concerns, and initiates appropriate corrective action. Household Management Reads, understands and consistently follows SISO and DHS policies, and OARs that address 24 Hour Services for Adults with Developmental Disabilities requirements. Arranges for well-balanced meals to be prepared by staff from menus that provide variety for seasonal changes and meets individual diet needs. Works with staff to ensure physician’s diet orders are followed and substitutions are documented on the menus. Grocery shop as needed. Menus will continue to be provided. Program manager will inform the Dietary Consultant of diet/texture changes that need to be made. Assigns household duties to maintain a clean, sanitary, safe, and welcoming environment, establishes cleaning and laundry schedules, and coordinates repairs. Schedules monthly safety check, reviews reports, corrects deficiencies, and addresses safety issues with staff and provides a copy of the report to the Safety Coordinator. Ensures all staff and individuals are trained on evacuation procedures by conducting unscheduled or unannounced drills and maintains the reports. Prepares a contingency plan for emergencies, updates it as needed and ensures that staff is trained. Manages petty cash fund by ensuring that receipts and ledger match researching discrepancies, making corrections, and verifying accuracy by signing ledger. Position Requirements Must be at least 18 years of age High school Diploma or equivalent Be able to pass a background check Must be able to read and write proficiently and legibly in English Driver preferred Personal cell phone that can be reached during all working hours Oregon Intervention System Certification CPR/First Aid Certification Ability to lift up to 50 pounds (from time-to-time) High level of Organizational skills Basic Computer Skills Function well in a high stress environment while still meeting deadlines set by the Directors, OAR, or County Case Managers Great inter-personal skills