Mail Room Specialist I

DescriptionJob SummaryThis position is responsible for processing incoming and outgoing mail including sorting and scanning client payments and correspondence. This position reconciles physical payments received by EMSMC on behalf of clients, reconciles them to EMSafe, and prepares deposits and other client-specific deliverables in accordance with client requirements, company standards, and compliance regulations.Major Responsibilities/ActivitiesOpen, sort, and distribute incoming mail, including payments, denials, correspondence, etc. Do not open mail delivered to confidential P.O. Box or identified in a manner that suggests it may be confidential. This mail should be set aside and delivered to the appropriate personnel.Obtain payments & correspondence from various sources; scan into software programPrepare payments for deposit into client bank accounts, including electronic transfer, in a timely and accurate manner and in accordance with client requirementsIdentify check and payor errors and address with appropriate internal and/or external persons to correct the problemFile checks (for non-deposit clients), explanations of benefits, and other misc. correspondence in a secure manner until ready for mailingPrepare and sign off on daily courier chain of custody for deposit accuracy and secure transfer of depositsPrepare weekly client deliverables ensuring accuracy, timeliness, and completeness and reconciliation of paymentsConduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulationsConsistently support and demonstrate the company mission and valuesOther Responsibilities/ActivitiesPopulate data fields from scanned images in order to link the image to the claim in billing systemProcess & track mail (including certified mail) in a timely and accurate mannerProvide administrative support for other departments as neededScan documents into software programPerform other necessary tasks as assigned by direct leader or department managerMay be required to work Saturdays when month end falls on Saturday, Sunday, or MondayRequirementsRequired Education, Skills, & ExperienceHigh School DiplomaStrong sense of confidentiality and professionalism regarding financial information and PHIFlexibility to work extended hours to support the business as requiredStrong sense of teamwork, strong interpersonal skills, and the ability to maintain composure in a fast-paced, high-pressured environmentAbility to learn, understand, and work within specific client requirementsHighly organized and multi-tasking with ability to manage time and prioritize workGood communication and critical thinking skillsAbility to function well within a cross-functional team setting and independentlyWilling and able to adapt to changes in work environment, procedures, priorities, and job dutiesPreferred Education, Skills, & ExperienceStrongly prefer prior experience in payment handling and/or mailroom or lockbox proceduresPrior experience in reconciliation, scanning/imaging, and/or data entryKnowledge of HIPAA requirements and regulationsWorking knowledge of Excel and Adobe AcrobatWorking Environment/Physical RequirementsGeneral office environmentTyping, sitting, standing, walking, some light liftingUse of basic office equipment such as computer, fax, printer, copier, telephone, scannerSome use of postage machineSometimes required to work long hours and weekends without advanced noticePay: $18.00/hour. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit https://emsmc.com/careers/ to explore our total rewards package.Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at humanresources@emsmc.com.The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.