Customer Success Engineer

Overview Ga in cloud optimization space, you will help customers operate CloudBolt’s StormForge product across Kubernetes and cloud environments. You’ll troubleshoot issues, collaborate with engineering and product teams, and guide customers through deployments and best practices. Your work directly supports reliable, high-quality outcomes in complex, distributed systems. This role offers impact through hands-on problem solving and continuous improvement of support processes. You will help shape product understanding and customer success at scale. Compensation / BenefitsMedical, Dental, and Vision coverage401k with Company MatchHealth & Dependent Care FSAUnlimited PTO11 Company HolidaysVolunteer / Community Engagement Day ResponsibilitiesServe as technical point of contact for customers, diagnosing issues across StormForge, Kubernetes, cloud infra, and integrationsInvestigate, troubleshoot, and resolve complex problems in distributed customer environmentsReproduce issues, analyze logs and metrics, document findings clearlyCollaborate with engineering and product to escalate bugs, perform root cause analysis, validate fixesAssist customers with configuration, initial deployments, and best practices for StormForge in KubernetesCreate and maintain technical documentation, knowledge bases, and troubleshooting guidesAdvocate for customer needs by feeding feedback to engineering/product and contributing pull requestsContinuously improve support processes, tooling, and operational readinessLearn and apply new technologies to expand technical expertise and improve outcomes Key requirementsBachelor’s degree in computer science, information technology, or related field, or equivalent practical experience3+ years in technical support, systems engineering, SRE, or DevOps-related roleHands-on experience with Kubernetes, containers, and cloud platforms (AWS preferred)Strong troubleshooting skills in distributed systems and production environmentsFamiliarity with Linux, networking concepts, and application logs/metricsAbility to read and understand application code (Go, Python, or similar)Strong written and verbal communication skills for technical audiencesProven ability to learn new technologies quickly in a fast-paced environmentExperience supporting SaaS products or enterprise customers is a plusKubernetes certifications (CKA or similar) are a plusstrong communicationquick learnercollaborativeKubernetesLinuxcloud platforms (AWS)