Event Services Manager

The Company and The Resort Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests. The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The resort has been a cherished resort for generations and has recently undergone a number of renovations and enhancements that are helping the resort in repositioning the brand and overall experience. The resort features 70 luxurious accommodations, tennis and pickleball courts, full-service spa, an 18-hole golf course, a functioning farm, Maker’s Space (artistic activities), its own large marina, and two cherished restaurants including Salt & Meadow Restaurant. As the resort has evolved, the resort is becoming more widely recognized for its elite programming, culinary experiences, and its commitment to environmental stewardship in addition to world-class service. Job Summary The Event Services Manager is responsible for overseeing the planning, and execution of all events sold by the sales team, including corporate meetings, weddings, and social gatherings. You will ensure each function is executed with precision and excellence. The ideal candidate will build strong client relationships, deliver seamless event coordination, and drive revenue growth for the resort. This highly collaborative position bridges sales strategy and hands-on event management, requiring exceptional attention to detail, creativity, and strong time management and organizational skills. Essential Functions and Responsibilities Prepare accurate cost estimates and BEOs based on contracted revenues and final details Develop program menus and agendas, ensure BEOs are issued in a timely manner, and complete all pertinent correspondence with in-house colleagues and outside vendors to finalize programs Upsell events through the servicing process, securing via addendum when applicable, to maximize revenue and profitability of the resort Conduct pre- and post-event meetings with clients (as requested) to ensure satisfaction and identify opportunities for continuous improvement Meet and greet clients, introduce to applicable resort contacts, regularly checking in on events to ensure service excellence and sees program through to completion of function(s). Including the inspection of events to ensure quality and service excellence, ensuring billing accuracy and all other post program needs Conduct site inspections with qualified clients and industry professionals Uphold budgetary and revenue goals by managing contracts, maximizing food and beverage opportunities, and ensuring billing accuracy Being up to date with client's deposit schedule and forecasting client total estimated amount due prior to arrival date Monitor group room blocks, pick up, and attrition to ensure accurate booking information Involvement in industry organizations representing opportunities for business and market intelligence Provide consistent reporting as requested from the Director of Events and Planning including month end recaps, and others as assigned Serve as the primary liaison between clients and hotel departments to ensure flawless execution and clear communication, along with correcting deficiencies as needed Maintain close operation with the group rooms/sales coordinator, conference service professionals and guest/VIP services in arranging accommodation, services, and special offerings to clients, ensuring all contractual obligations are met Work alongside all departments to ensure accurate coordination of group activities, dining reservations, spa appointments, etc. that evolve in the planning process Maintain a knowledge of comp set destinations, allowing the resort to stay competitive Involvement in industry organizations representing opportunities for business and market intelligence Participate in applicable department meetings Maintain flexible schedule including weekends, evenings, early morning hours, holidays, and modifying hours as needed to ensure best efforts Regular and Reliable Attendance is an essential function of this role. Work with accounting department to provide proper documentation to prepare deposit and payment updates Exemplifies the Tides Inn Mission and Values. Other duties as assigned Core Competencies People Leader Role: Team Development and Motivation, Clear and Respectful Communication, Collaborative, Adaptability, Interpersonal Skills, Results Driven Qualifications Bachelor’s degree from four-year college or university or equivalent related work-related experience Minimum 3 years’ experience in catering and event services, or special event planning in a high-end venue and/or full service hotel or resort Must have a proven track record for anticipating and following through on responsibilities as assigned Ability to problem solve and anticipate customer needs to ensure all expectations are exceeded Strong organizational skills, excellent written and verbal communication skills, and the ability to perform and prioritize multiple tasks with ease and accuracy Proficiency in Windows based office software, as well as familiarity with PMS/POS programs such as Delphi/Salesforce, Maestro, Alice, Silverware Valid drivers license The ability to be self-driven and be able to work independently as needed, taking initiative for job responsibilities and related tasks