Field Service Excellence Specialist

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.On a Given Day, You MayAs a Field Service Excellence Specialist and coordinator, you will manage and coordinate various operational tasks to ensure seamless service delivery. Key responsibilities include:Management of service-related billing inquiries, generating invoices, and reconciling discrepancies.Tracking of project timelines with pacing files and utilizing systems like Motus and MTes for efficient scheduling and resource allocation.Aligning travel and expense reports through Concur and handling purchase orders and order entry to ensure timely processing and closure that support after care visits for service team.Coordinating shipping of items for service projects and tracking deliveries.Generating and analyzing KPI reports to assess department performance and identify improvement areas.Participating in continuous improvement projects and providing backup support for scheduling.Serving as the initial point of contact for service billing inquiries and assisting with service proposals and contracts.Ensuring contractor documentation is up to date and archived properly.Supporting the customer care team with parts research and follow-up on service requests.Assisting with administrative tasks such as updating contact information, ordering supplies, and providing support to other departments as needed.QualificationsAA degree in Business or related program, Bachelor’s degree preferred.Minimum of (3) years service, project, operations, planning experience within a field, sales, service industryStrong organizational skills with attention to detail.Strong communication skills.Must be able to utilize ERP, Sales Force, Excel, and or JD Edwards software to manage service related activitiesStrong customer service skillsOnsite role located in Lakeland, FL SH1Ability to travel up to 10% to visit company and customer sites while training and when needed to support career developmentWe are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.Equal Opportunity EmploymentJBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.