Coordinator II

Posting Details Position InformationWorking Title Coordinator IIDepartment Student Financial AssistanceCompensation Title CoordinatorPosition Number 30024077Position Status RegularWork ScheduleM-F 8:15-4:30 - some evenings and weekends as needed throughout the year.Hours per Week 37.5 hours, additional hours as needed throughout the yearMonths per Year 12Purpose of PositionThe coordinator position in the Office of Student Financial Assistance will provide advice to students and parents on the availability of federal, state, and institutional aid programs. This includes assisting students from the application process to the delivery of aid.This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents, and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300.This position also supervises the client service area and monitors the ongoing needs of students and parents.Primary ResponsibilitiesProvides leadership and program management over an assigned area of specialty. Specialization assignments may include Supervise Phone Agents, including the hiring, training, and supervision of this groupDeliver exceptional student service in person, on the telephone, and via email to support all students (face-to-face and online)Serve as the lead point of contact for state grant programs and tuition waivers (review, reconcile, and process aid)Assist the Associate Director of Customer Services and Training with the creation, implementation and execution of the annual communication plan for the Office of Student Financial Assistance.Interpret and adhere to federal, state, and institutional financial aid rules and regulationsPresent financial aid information to small and large groups to support recruitment initiatives at on and off-campus events.QualificationsBachelor's degree and at least two years of professional experience in financial aid or a closely related area. A combination of education and relevant experience may be considered.Strong attention to detail and accuracy, with a solid grasp of internal controlsWorks independently and stays on track under tight, fixed deadlinesEnters and manages data quickly and accuratelyHighly organized with sharp time-management and interpersonal skillsAble to juggle multiple tasks and requests without losing the threadCommunicates clearly in writing and in conversationMaintains confidentiality and handles sensitive information with careAny candidate who is offered this position is required to undergo a pre-employment criminal background check as mandated by state law.Minimum Education Acceptable EquivalencyPreferred Education Bachelor's DegreeMinimum Experience 2 yearsSalary $37,128 minimum/annuallyPay Grade S68 Posting Detail InformationRequisition Number 2025S2304Job Open Date 01/21/2026Job Close DateQuick Link postings/15312Is this an internal only posting?