Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Indianapolis, INDuration: ContractClient: State GovernmentJob Description:The selected candidate will be responsible for assisting taxpayers by responding to inquiries related to tax filings, payments, and account information. This role requires a high level of professionalism, attention to detail, and the ability to handle sensitive information with confidentiality.Required Qualifications:High school diploma or GEDMinimum 1 year of customer service experience (preferably in a professional environment)Experience maintaining confidentiality and adhering to ethical standardsStrong verbal communication, patience, and problem-solving skillsGood analytical skills to research and resolve inquiriesKey Responsibilities:Respond to inbound calls and assist taxpayers with inquiries in a timely and professional mannerResearch and resolve tax-related issues using internal systems and resourcesProvide accurate information regarding tax regulations, payments, and account statusMaintain strict confidentiality and adhere to ethical standardsHandle difficult or escalated calls with patience and problem-solving skillsDocument interactions and update records appropriatelyDesired Qualifications:Experience working in a fast-paced call center environmentBasic knowledge of tax regulationsAssociate’s or Bachelor’s degree in Accounting, Finance, or related fieldIf you or someone you know is interested, please share your updated resume for consideration.