Customer Service / Sales Operations Manager

About Arycs Technologies Arycs Technologies is a technology-focused company delivering innovative solutions that help customers improve performance and scale effectively. We work closely with customers, partners, and internal teams to ensure operational excellence across the entire sales and fulfillment lifecycle. Role Overview The Customer Service Manager owns and optimizes the operational backbone of the sales organization. This role is responsible for customer onboarding as well as Arycs onboarding in the customer tools, order management, customer operational support, and sales tooling, ensuring accurate execution from purchase order through delivery and revenue tracking. This is an operations-driven role, not a Customer Success or account management position. Key Responsibilities Correct Customer onboarding (internal and external)Own end-to-end order processing, including order acknowledgment, delivery tracking, and RMA issuanceServe as the primary operational contact for customer procurement teamsMaintain accurate order status in relevant databases and for reporting purposesLead all post-order operational activities and fulfillment trackingOperate and improve NetSuite, Microsoft BI, and related sales toolsMaintain accurate data across orders, backlog, revenue, and customer recordsPrepare internal reports on orders, revenue, backlog, and KPIsCollaborate with Sales, Finance, Supply Chain, and Engineering teamsEnsure compliance with quality, documentation, and delivery standardsSuccess Metrics (KPIs) 100% order processing accuracy100% backlog visibility and reporting accuracySame-business-day response to order-related inquiriesConsistent NetSuite and CRM usage with clean, auditable dataReduction in repeat order or fulfillment issuesQualifications Bachelor's degree or equivalent professional experience5+ years of experience in Customer Service, Sales Operations, or Order Management supporting hardware productsHands-on experience with ERP and CRM systems (NetSuite preferred)Strong analytical, organizational, and problem-solving skillsExcellent written and verbal communication skillsWhat We Offer Competitive compensation, flexible work environment, opportunity to scale operational processes, high visibility across GTM leadership, and a collaborative, execution-focused culture.Powered by JazzHR