Senior Workplace Engineer with German

careers.remote - Employees can work remotely Responsibilities M365Knowledge: As a Technical Support Engineer, your primary focus will be ensuring optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365 and Exchange/Outlook Client. You will regularly monitor these services to maintain and enhance the reliability and efficiency. IssueResolutionandTroubleshooting: Provide advanced support for M365 related issues, diagnosing and resolving technical problems promptly to minimize disruption and ensure seamless user experiences. SecurityandCompliance: Implement and uphold security protocols to protect M365 services from unauthorized access, ensuring compliance with industry standards and organizational policies. CollaborativeOperations: Work closely with cross‑functional teams to ensure the smooth operation of M365 services. Provide technical expertise for ongoing projects and support cross‑departmental collaboration. TicketManagement: Manage and resolve support tickets in the ticketing system, prioritizing tasks to meet service level agreements (SLAs) and ensuring timely resolution of all issues. Qualifications Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience in supporting M365 services. Hands‑on experience with configuration, and administration within the M365 environment. Strong understanding of security best practices for M365 services. Experience with system monitoring, performance tuning, and troubleshooting within M365. Ability to manage multiple priorities and meet deadlines in a fast‑paced environment. Proficiency in German (B2/C1) and English, both written and spoken. Nice to have Certifications related to M365 services (e.g., Microsoft Certified: Teams Administrator Associate, SharePoint Administrator, etc.) are a plus. Experience with PowerShell scripting and automation for managing M365 services. #J-18808-Ljbffr