Service Desk Specialist

Job Title: Service Desk LeadLocation: San Jose, CA - OnsiteContract - Long TermKey Responsibilities:Provide hands-on setup, configuration, and deployment of laptops and Mac devices for end usersTroubleshoot hardware, software, and connectivity issues, ensuring timely resolution and minimal downtimeManage user access provisioning and deprovisioning across enterprise tools, applications, and systemsServe as the first point of contact for IT support requests via ticketing system, phone, or walk-upMaintain accurate documentation of incidents, resolutions, and asset inventoryCollaborate with IT and business teams to support onboarding, offboarding, and day-to-day helpdesk operationsRequirements: 3–6 years of IT helpdesk or service desk experience; proficiency with Windows and macOS environments; familiarity with Active Directory, SSO/access management tools, and ticketing platforms (e.g., ServiceNow, Jira). Strong communication skills and a customer-first attitude.