Customer Service Agent, ACY

Customer Service Agent This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.Essential Duties and Responsibilities:Processing customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seatsProviding information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangementsHandling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriateEnsures FAA, airline, and airport regulations are followedEnforces safety/security measures and protects sensitive zonesAssists customers with special needs, i.e., customers who need assistance in boardingBrings wheelchair passengers from ticket counter to gates and gates to baggage serviceExcellent communication skillsAble to read and write English; bilingual skills a plusAbility to work efficiently under time constraintsMust be available to work varied hours including swing and graveyard shifts plus weekends and holidaysMust be well groomed and physically fitCompletely clean and search an aircraftOther duties as assignedMust pass a ten (10) year background check and pre-employment drug testMust have authorization to work in the U.S. as defined in the Immigration Act of 1986Able to attend required trainingCompetency/Behavioral Requirements:Be pleasant with others on the job and display a good-nature, cooperative attitudeBe reliable, responsible, and dependable, and fulfill obligations.Attention to DetailMaintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situationsAccept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplaceWillingness to take on responsibilities and challengesBe sensitive to others' needs and feelings and be understanding and helpful on the jobAbiding to TDA and airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things donePhysical Demands:Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.Other Requirements and Qualifications:Education: High School diploma or equivalentExperience: No experience necessary, will trainKnowledge: Basic computer skillsMust be at least 18 years old. Must have a valid driver's licenseMust pass a ten (10) year background check and pre-employment drug testMust have authorization to work in the U.S. as defined in the Immigration Act of 1986Attend and successfully complete required trainingRead and write English.MUST be able to work a flexible schedule including nights, weekends and holidays