SNAP Policy & Quality Control SME

Job TitleSNAP Policy & Quality Control SMEClient Company/Dept. NameArizona Department of Economic Security (ADES), AZAddress1802 West Jackson #100City NamePhoenixState NameAZ-ArizonaZip Code85007If others (Address)Duration of the projectUndeterminedStart DateServices Award date is 04/06/2026 and services will start upon fully executed work order and issuance of purchase orderProject End DateUndeterminedDue date for Resume submission27th March 2026No. of Openings1No. of Maximum Submissions1Project OverviewThe Arizona Department of Economic Security (ADES), Division of Benefits and Medical Eligibility (DBME), is seeking consulting support to improve the Supplemental Nutrition Assistance Program (SNAP) Payment Error Rate (PER) through targeted policy review, operational improvement, and performance optimization.The selected vendor will provide advisory support across three key workstreams: policy and regulatory analysis, workflow and process redesign, and workshops with metrics-driven improvement. The engagement is milestone-based and requires strong governance, quality assurance, and delivery oversight.Mandatory RequirementMinimum 10+ years of total professional experience with:5+ years directly supporting SNAP policy, eligibility, quality control, or program integrity functions3+ years advising leadership on policy interpretation, simplification, or compliance improvementsDemonstrated direct working knowledge of federal SNAP regulations and state-level implementation practices, including eligibility determination and error rate driversProven experience performing policy analysis and quality control reviews, including identifying gaps that impact compliance, accuracy, and administrative errorExperience supporting or leading initiatives related to SNAP Payment Error Rate (PER), quality control remediation, or compliance improvementStrong experience in translating complex federal and state regulations into clear operational or procedural guidanceDemonstrated ability to perform root-cause analysis of error drivers, including policy misinterpretation, process gaps, or documentation issuesExperience preparing detailed findings, recommendations, and policy improvement strategies for executive or program leadershipMust have experience working in or with state government human services agencies or public-benefits programsMust not be limited to:General compliance roles without SNAP or benefits experienceHealthcare-only compliance backgrounds without eligibility exposureCaseworker-only experience without policy or QC leadershipJob DescriptionServe as the primary subject matter expert for SNAP policy, quality control, and regulatory alignment, supporting ADES in improving program accuracy and complianceLead execution of Policy Review and Gap Analysis activities, including comprehensive review of federal and state SNAP policies and proceduresAnalyze current policies to identify:Opportunities for policy simplification and streamliningMisalignments between federal requirements and state implementationPolicy-driven contributors to SNAP error ratesEvaluate federal options and state flexibilities, translating complex regulatory requirements into clear, actionable procedural guidanceProvide critical analysis of existing policies and quality control processes, challenging legacy approaches that may hinder compliance or performanceSupport development of policy-related deliverables, including:Detailed findings on federal/state alignmentRecommendations for process and policy improvementsDocumentation supporting improved Quality Control (QC) outcomesCollaborate with the Engagement Lead and Process Improvement Lead to ensure policy recommendations align with operational workflows and implementation feasibilityContribute to evidence-based insights, integrating policy findings with qualitative feedback and performance data collected during the engagementParticipate in stakeholder discussions and workshops, providing subject matter expertise to leadership, program managers, and operational staffSkill set infoDeep expertise in SNAP policy, eligibility rules, and quality control frameworks, including federal and state regulatory requirementsStrong understanding of SNAP Payment Error Rate (PER) drivers, compliance risks, and corrective action strategiesProven ability to conduct policy gap analysis and regulatory alignment assessments in government or regulated environmentsStrong analytical skills with experience performing root-cause analysis of errors, compliance issues, and operational breakdownsAbility to translate complex regulations into practical, operational guidance for frontline and supervisory staffExperience developing policy recommendations and advisory deliverables that are actionable and aligned with program goalsFamiliarity with quality assurance and program integrity practices, including QC review processes and audit considerationsAbility to work collaboratively across teams, ensuring alignment between policy, operations, and process improvement effortsStrong written and verbal communication skills, particularly in developing reports, findings, and executive summariesPreferred experience includes:Former SNAP policy manager, QC manager, or program integrity leadExperience supporting multiple states or large-scale human services programsAdvanced degree or background in policy, law, or public administrationEducationBachelor's degree required in Public Policy, Public Administration, Social Work, Law, Business, or a related fieldAdvanced degree such as JD, MPA, MPP, or MSW preferredCertifications (if required)N/ADocumentation Required for submissionResume & ReferencesWork HoursGeneralWork authorization requiredUS Citizen & GCRelocation is acceptedN/ARemote workYesAdditional Notes if anyHybridBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. 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