Service Operations Coordinator Hybrid

PartsSource is the leading technology and software platform for managing mission‑critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. Operations Service Coordinator – Hybrid, Solon, Ohio What You Will Do Service Case Intake & Scheduling Receive and log service requests via phone, email, and internal systems Create service calls and work orders accurately Schedule Field Service Engineers (FSEs) according to availability and priority Documentation & Data Entry Enter service notes, failure descriptions, and resolution details as provided Attach POs, quotes, and supporting documents Maintain clean, organized service records Parts Order Processing Place parts orders using provided part numbers Track shipments and update ETAs Ensure exchange/return documentation is sent respectively Customer Communication Provide basic status updates and scheduling confirmations Communicate ETAs and appointment windows Route escalations to senior team members Internal Coordination Communicate with FSEs regarding schedules and job status Support Service Operations Specialists with administrative tasks Success Metrics Accurate work order creation Timely scheduling Minimal data entry errors Positive internal responsiveness On‑time follow‑through What You Will Bring Strong organizational skills Professional written and verbal communication Comfortable with computers and ticketing systems Ability to manage multiple tasks simultaneously Applies critical thinking to troubleshoot issues and make timely, well‑reasoned judgment calls Customer service or dispatch experience Healthcare background – highly preferred Who We Want To Meet Act Like an Owner – take initiative and see commitments through to completion Serve with Purpose – purpose driven and committed to understanding customer challenges Adapt to Thrive – open to new ideas, embrace change, and learn from new experiences Collaborate to Win – communicate effectively across your team to deliver on shared goals Creative Problem Solver – focused on making timely decisions with the data and information available to you Benefits & Perks Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more) Career and professional development through training, coaching and new experiences Hybrid culture with new and beautiful workspaces that balance flexibility, collaboration, and productivity Inclusive and diverse community of passionate professionals learning and growing together EEO PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Legal authorization to work in the U.S. is required. #J-18808-Ljbffr