Customer Service Associate

Are you great with people, love staying organized, and enjoy a mix of customer service, sales, and hands-on work? We're looking for a Customer ServiceAssociateto join our client's team at a busy facility. This role is perfect for someone with retail, hospitality, call center, or property/customer service experience who wants a stable position with variety every day.If you're friendly, reliable, and love helping customers find the right solution, this could be a great fit.Please note, this will be a permanent, fully on-site position.There are two locations available:Cincinnati, OHMinneapolis, MN(Training will be done in Eden Prairie, MN)What You'll DoWelcome customers in-person, over the phone, and online - and help them find the storage solution that fits their needsConvert inquiries into rentals and assist with unit showings, agreements, and renewalsKeep detailed notes on customer interactions and daily activityTake payments, track transactions, and follow up on overdue accountsMaintain unit inventory, pricing, and availabilityKeep the facility clean, organized, and aligned with brand standardsWalk the property regularly to ensure lighting, security, and access systems are working correctlyIdentify opportunities to improve the customer experience and occupancyJump in where needed - each day offers something newWhat You BringExperience incustomer service, retail, sales, hospitality, or property operationsA friendly, calm, and professional communication styleStrong problem-solving skills and the ability to work independentlyComfortable using computers (Microsoft Office + online platforms)Organized, reliable, and able to handle daily reconciliation tasksSolid attention to detail - especially when tracking units, payments, safety, and inventoryAvailability for occasional evening/weekend