Program Manager (Bilingual: Korean/English)
ABOUT US:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.Company website: www.CEF.incResponsibilities:Manage client's key business function or programOversee program leads to support enhancement of business for both clients and partnersStreamline communication for clients and partners to enable business successRespond and communicate promptly to all inquiries from clients and partnersPrepare and present strategic scope or KPIs trends to client executivesIdentify and address failures points by providing innovative solutions to overcome business challengesIdentify risks and proactively engage senior management to resolveBuild cooperative relationships with client and partnersPerform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management supportKnowledge, Skills, Abilities, Tools:Can speak, read, and write natively or professionally in both Korean and English is preferred, but not required:English: Excellent written and verbal communication skillsKorean: Intermediate written and verbal communication skillsExcellent written and verbal communication skillsData-driven with a keen analytical mindsetExceptional organizational and multi-tasking skillsAbility to build and strengthen all interpersonal relationships with co-workers, clients, and partnersDriven to learn and absorb information at a rapid paceAbility to be flexible and adapt to new situations and environmentsAble to think creatively and present out-of-the-box solutionsProficiency in Microsoft Office Excel, Word, Power Point, OutlookExperience:3 to 5 years of experience in Program Management, Consulting, Business Analyst role/s are preferred, but not requiredEducation:Bachelor's degree in business, Economics, Statistics, Psychology, and similar degree/s are preferred, but not requiredOther Qualifications:Legally authorized to work in the US without any restriction/sWork onsite or in the office in Fort Lee, New JerseyNo restrictions for overseas business trip/s