Medical Receptionist | Family Medicine | FLOAT | Per-Diem

Job Description SUMMARY: This role will serve as the first point of contact for patients, providing exceptional customer service while managing front desk operations. Responsible for patient check in and check out, scheduling necessary follow up and ancillary appointments, payment collection, and maintaining accurate patient records.Based primarily in Yarmouth, ME and travel to other locations as needed.CORE RESPONSIBILITIES:Greet incoming patients using friendly, respectful communicationObtaining and documenting up to date demographic information for patients, including updated insurance information, license information, etc.Accept patient payments and document accordinglyFamiliar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-paysMaintain accurate transaction batches on credit card machine; balance cash drawerAssist billing office with problem resolution as necessaryNotify clinical staff that patient has arrived via the EMRMake patient aware of any unusual delay in their appointment timeAnswer incoming telephone calls using proper telephone etiquette and prioritize telephone encounters appropriately.Be familiar with forms necessary for patient appointmentsTo include scanning, printing, assembling, and mailing patient packetsBe familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointmentsMonitor automated confirmation calls and update EMRMaintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.Perform other duties to support the mission, vision and values of InterMed.MISSION AND VALUES:Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.Provide the highest quality care to our patients with a level of service that exceeds their expectations.Maintain a positive attitude and always treat our patients and each other with dignity and respect.Insist on honesty and integrity from each other and our business partners.Make teamwork a core component of our relationships between physicians, staff, and patients.Embrace change to better serve our patients.Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.Have fun as we carry out our mission to serve.KNOWLEDGE, SKILLS, AND ABILITIES:Education:High School diploma or equivalent requiredAbility and willingness to provide excellent customer service to patients, InterMed colleagues and vendorsAbility to work independently and accuratelyExcellent organizational and multitasking abilitiesStrong communication skills, both written and verbalAbility to work well in busy environmentProficient with Windows based computer applicationsFlexibility and willingness to work as a team memberAccurate typing, transcribing, and data entry skills