Quality, Compliance & Risk Support Officer

Leading the future of reproductive care At Monash IVF Group we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone's chance of having a family. That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on. A role with unique responsibilities The Quality, Compliance and Risk Support Officer plays an important role in achieving the Monash IVF Group vision. As the QRC Support Officer for the QLD business, you will be responsible for providing guidance and support to department managers in the activities required to achieve and maintain accreditation and to monitor and continuously improve the Quality Management System. Our Quality and Risk Management Framework is a comprehensive business system developed to support current and future needs of Monash IVF Group. This position exists to: Participate in ongoing improvement of the Group Quality, Risk and Compliance Activities through sharing of systems, feedback and suggestions for improvement. Understand and implement systems to comply with local legislation and business structure. Understand and implement Group policies into the local systems. Identify and monitor Key Performance Indicators. Highlight areas of risk: non-compliance, inability to comply, conflict with local legislation etc. Act as an advisory / service department to help and support local business units to implement systems to minimize risk, achieve the strategic objectives and maintain accreditation. Monitor local legislative landscape and highlight areas of forthcoming change. Promote a culture of Quality, Risk Management and Patient Focus. Are you the ideal candidate? Ideally you will bring the following Undergraduate degree preferred as a minimum qualification, or experience in ART and Quality & Risk management A demonstrable track record of leading and educating others on accreditation compliance and quality management The confidence to inspire our people to embrace change The willingness to be persistent and persuade Previous experience with accreditation and regulatory compliance audits Capabilities towards planning and conducting audits Highly organised and excellent time management skills A methodical and structured mindset, plus strong attention to detail Well-developed interpersonal and communication skills Ability to communicate clearly and concisely in writing and verbally Problem solving and strategic planning ability Motivation, enthusiasm and the ability to meet set goals/targets Ability to work independently and take initiative Dynamic, flexible and adaptable Experience in use of Microsoft Office suite of products (essential) The willingness to embrace Monash IVF Group Mission and Principles framework Why work with us? At Monash IVF, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities, and our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team. Monash IVF Group values each and every one of our employees. Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits. Your professional growth truly matters to us - we're dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees' physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments. As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. This is more than just a job - it's an opportunity to join a dynamic and supportive environment. If you're passionate about people and ready to make an impact, we'd love to hear from you! Closing Date: 10 May 2026 (if not filled prior) Bella Pileggi People & Culture Advisor recruitment@monashivfgroup.com All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Should you require any modifications to the recruitment/interview process, please email recruitment@monashivfgroup.com.