Project Management Team Lead

Project Management Team LeadContract FurnitureRole OverviewThe Project Management Team Lead is a hands-on, player-coach role responsible for guiding a small team of Project Managers while continuing to run a portfolio of strategic projects directly. This person owns the quality of the front-end client experience, from kickoff and programming through specification, budgeting, and the handoff to installation, and is the day-to-day point of escalation for the PMs they support. The Team Lead sets the tone for how clients, architects, designers, owner’s reps, and general contractors experience working with the firm and partners closely with leadership to keep projects on schedule, on budget, and on standard.Responsibilities• Lead and mentor a team of Project Managers, providing day-to-day coaching, reviewing deliverables, supporting career growth, and balancing workload across active projects.• Carry a personal book of strategic or complex projects; coordinate all phases of those projects through construction including budgeting, scheduling, planning, development, and execution.• Own the front-end client experience across the team’s portfolio, ensuring every client touchpoint, from kickoff through pre-installation, reflects the firm’s standards for responsiveness, polish, and technical accuracy.• Serve as the day-to-day point of escalation for clients, architects, designers, owner’s reps, and general contractors when PMs need senior support.• Review and approve budgets in Virtual Library and specifications in CAP 20/20 on the team’s projects before they go to the client.• Establish and enforce repeatable standards for kickoffs, weekly status reports, punchlists, and project close-out; make sure every PM is following them.• Hold the team accountable to deadlines in an environment of fluctuating priorities; quarterback Admin, Design, and manufacturer partners alongside the PMs on the team.• Partner with Sales and Design on pursuits and pricing; participate in client meetings and presentations on key opportunities.• Manage relationships with Herman Miller and other manufacturer partners; help PMs resolve lead time, quality, or product issues.• Coordinate the handoff between front-end project management and the installation team, ensuring scope, schedule, finishes, and punchlist expectations are documented and aligned.• Stay current on developments and trends in the contract furniture industry, products, applications, design concepts, work styles, and building codes, and share that knowledge with the team.• Support selling efforts by consulting with clients and providing product solutions and design options.Qualifications• 8+ years of project management experience in contract furniture, commercial interiors, or a closely related dealer/design environment, with significant exposure to corporate office clients.• Prior experience leading, mentoring, or managing other PMs, formal or informal, required.• Experienced in all phases of project management, construction documentation production, programming, space planning, furniture specifications, and materials and finishes.• Proficiency with CAP 20/20 and Core; fluency with Virtual Library for budgeting.• Herman Miller knowledge required; existing manufacturer relationships preferred.• Strong knowledge of systems furniture and ancillary product categories.• Ability to read and interpret construction drawings, furniture specification plans, and architectural drawings.• Demonstrated commitment to enhancing the customer experience.• Excellent interpersonal and written communication skills; comfortable in front of clients, architects, and general contractors.• Ability to prioritize a to-do list for the team and for themselves, and to stay focused and meet deadlines in an environment of fluctuating priorities.• Strong detail orientation and organizational skills.• Based in the NYC metro area with the ability to attend client sites, showroom meetings, and installations as needed.