Account Coordinator

Job Title: Sales Account Specialist II FLSA Status: Exempt Department: Sales Department Reports To: Customer Service Manager Effective Date: FUNCTION The customer account specialist is responsible for managing daily activities relating to OEM accounts by providing on-going support for the assigned customers. This position also helps the management of projects, sales, quotes, margins, profit, contract negotiations and overall customer satisfaction for the markets served. ESSENTIAL DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Manage and maintain all customer communication from OEM base. through This would include cost and cost analysis for quotations and projects. Manage projects from conception to production following APQP process. Manage multiple simultaneous customer deliverables, schedules, projects, and associated tasks in a deadline orientated environment. Evaluate, monitor, and modify customer forecast. Assist in development and implementation of goals and plans of action for new and ongoing projects. Act as a direct liaison between customer and internal departments ORGANIZATIONAL RELATIONSHIPS Reports To: Customer Service Supervisor Supervises: No one Coordinates or works with: Other Departments, customers and the public. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities The mental and physical requirements for successful performance of this job are: Ability to communicate information, both verbally and written, so that others will understand. Ability to understand the written and verbal ideas and information of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. Ability to relate to others in a professional and courteous manner. Knowledge of principles and processes for providing customer service and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Education and/or Experience 2 year college degree required. Requires three to five years of similar experience in a manufacturing environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is regularly required to sit, walk, kneel, and crouch; use hands to finger, grasp, feel or sustain repetitive movements. The employee must frequently lift and or move up to 10lbs; occasionally exert up to 20lbs of force to move objects. The visual requirement of this job is like those classified as clerical or administrative. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. Equipment and Tools Ability to proficiently operate office equipment, including computer, printer, calculator, fax machine, copy machine, and multi-line telephone. Working knowledge of Microsoft Office Programs (Word, Outlook, Excel, Publisher, PowerPoint). Standards of Performance The standards required for successful performance of this job are: Demonstration of good oral and written communication skills. Demonstration of an awareness of customer needs and the ability to perform job duties to effectively meet those needs. Demonstration of excellent time management and organizational skills. Completion of required projects and/or reports in an accurate and timely manner. Demonstration of initiative in problem resolution situations and in the performance of job duties. The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Employee Signature: __________________________________________ Date: _____________________ Supervisor Signature: __________________________________________ Date: _____________________ Department Manager Signature: _________________________________ Date: _____________________