Customer Service Representative

Company Description J&G Insurance Services is a dedicated insurance provider focused on delivering customized coverage options and exceptional support to meet the needs of individuals, families, and businesses. With a strong commitment to customer satisfaction, we pride ourselves on building lasting relationships and offering industry-leading solutions. Our team of experienced professionals works collaboratively to ensure our clients have peace of mind and feel supported every step of the way. We are headquartered in Miami, FL, and strive to foster a welcoming and client-focused environment. Role Description We are seeking a full-time Customer Service Representative to join our on-site team in Miami, FL. In this role, you will assist clients with inquiries, issue resolution, and policy guidance to ensure an outstanding customer experience. Responsibilities include responding to customer requests, maintaining accurate records, addressing concerns, and providing comprehensive support to meet client needs. You will collaborate with team members and contribute to improving service processes to better support our valued customers. Qualifications Strong skills in Customer Service, including the ability to provide excellent service and foster positive interactions.Proficiency in Customer Support and addressing customer inquiries or concerns effectively.Commitment to enhancing Customer Satisfaction and providing exceptional Customer Experience.Strong communication, active listening, and problem-solving skills.Ability to stay organized and handle multiple tasks in a dynamic environment.Proficiency in using customer relationship management (CRM) systems or similar tools is a plus.High school diploma, GED, or equivalent required; additional certifications or coursework in customer service are advantageous.