HCVR Table Games Dealer Training School (Part Time; Varied Shift)

Job DescriptionHarrah's Cherokee Valley River Casino & Hotel Position DescriptionPOSITION TITLE: Table Games DealerDEPARTMENT: OperationsJOB GRADE/FLSA STATUS: H5 - Non-ExemptBADGE TYPE/COLOR: Key--BlueREPORTS TO: Supervisor, Table Games Service; Dual Rate Supervisor, Table Games ServiceSUPERVISES: N/AJOB SUMMARY:Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah's Cherokee Valley River Casino & Hotel guests.JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:Deal one or more games in order to provide guests with courteous and accurate service, and promote an entertaining environment; maintain department standards of game productivityProvide gaming instructions to guests when requested or as assigned in order to encourage gaming activityDemonstrate superior customer service skills by displaying outlined service behaviors at all timesMaintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the nextInitiate courteous and friendly conversations with guestsInformed of daily information; build relationships by greeting guests with a warm, friendly verbal greetingPossess money-handling skills, count large sums of cash and exchange for table chipsPossess a thorough working knowledge of all casino games certified to dealDocumented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelinesCheck for satisfaction and effectively resolve service breakdowns when they existExercise appropriate discretion in identifying situations that require management attentionProvide game protection by keeping visual contact with all guests and game layout, and report any suspicious activity to the immediate supervisorAct as a role model; always present oneself as a credit to Harrah's Cherokee Valley River Casino & HotelPromote Caesars Rewards programs and card membershipCreate an atmosphere of luck and celebrate guests' winsProvide a warm farewell and thank guests for visitingDelight our guests with outstanding serviceAdhere to regulatory, departmental, and company policies/procedures in an ethical mannerEndorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and ValuesMINIMUM QUALIFICATIONS:High School Diploma or GED requiredFOR PART-TIME:Certificate of completion from an accredited Dealers School or equivalent requiredProficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) preferredFOR FULL-TIME:Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) requiredSix months of live dealing experience requiredMust demonstrate the following essential knowledge and skills:Excellent oral and written communication skillsMust be able to communicate with coworkers, supervisors, and guestsStrong Math skillsAttention to detailNeat, professional appearance with excellent personal hygienePHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:Must be able to operate in stressful situationsMust be able to lift 25 pounds, carry 5 poundsMust stand for long periods of timeMust be able to maneuver to all areas of the casinoMust be able to stoop, bend, reach, kneel, twist, and grip itemsMust be able to respond to visual and aural cuesMust be able to read, write, speak, and understand EnglishMust be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smokeMust be able to work a flexible schedule including weekends, evenings, and holidaysThis is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary 1.11.24About UsProud to have opened our doors in September 2015.Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta.Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.