Facilities Services Conference Coordinator

DescriptionNote: This is an in-office roleThe RoleAs the Facilities Services Conference Coordinator, ensure that appropriate staff, processes, and tools are in place to support the efficient and effective delivery of the following services in the Chicago, IL office:Conference/meeting room logisticsConference/meeting room organizationCatering & Food ServiceReception Back-UpIntroduce processes and services which ensure consistently high standards of presentation in the reception and conference center – supported by proactively developing and analyzing service metrics as appropriateWork closely with key contacts within each line of business to ensure the services provided in the conference center meet requirementsWork closely with IT to ensure we are aligned in our identification of business needs and development of solutions, particularly those which rely on technology such as audio/visual support, VC hybrid meeting support, conference and meeting room booking, workspace bookingWork closely with Procurement, and other Facilities Services colleagues to actively reduce the costs of supplies and services provided by Facilities Services – with a particular emphasis on catering and meeting room supplies and servicesAssist the Facilities Services Manager as required to ensure consistent delivery of servicesAdvocate and role model the Willis Towers Watson ValuesCatering and audio-visual servicesAssist in the implementation of the firm's security policies and procedures, thereby reducing operational risks in each officeQualificationsThe RequirementsMinimum of 5 years' experience of hands-on operations management in conference/meeting logistics, reception, catering and audio-visual services within a client-focused professional services environment, preferably in a corporate conference center or hospitality environmentCustomer service orientation to develop relationships with key contacts within the business; strong desire to deliver value-added support to external and internal clientsSound decision-maker, owner and accountable at all levels. Communicating a clear stance on key issuesSuccess in the development and implementation of reception, conference/meeting room logistics, catering and audio-visual processes, procedures and guidelines that drive efficiency and service excellenceStrong written and verbal communication skills used to effectively facilitate the understanding of a full range of views to develop firm-wide support for business initiativesRecognized as a positive change agent in response to changing business dynamics and support requirementsProven strength in building positive working relationships with local/geography/regional colleaguesEffective influencing skills and ability to assist key stakeholders in reaching satisfactory resolutions.Demonstrated experience with cross-functional teamsOther RequirementsProven analytical, organizational, and project management skillsProven problem solving and decision-making skills used to respond to the needs of diverse stakeholders.Willingness to participate in daily hands-on room set-up, break-down, clean-up. Ability to lift at least 30 lbs.Flexibility to work outside of normal working hours periodicallyProficiency in the use of technology (e.g., MS Office)Previous experience in high volume conference center, hotel, or professional firmCollege/University degree preferredNote: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.Compensation and BenefitsBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).CompensationThe base salary compensation range being offered for this role is $65,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.Company BenefitsWTW provides a competitive benefit package which includes the following (eligibility requirements apply):Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.EOE, including disability/vetsJ-18808-Ljbffr