General Manager

StretchLab is seeking an experienced General Manager to oversee sales and operations for our Clovis studio. Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields – healthcare, personal training, yoga, Pilates, and more – and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary flexologist™ training ensures that their client’s receive a world class stretching session. StretchLab currently has close to 500 locations open nationwide with immediate plans for expansion. POSITION: The ideal General Manager will oversee all Studio functionality from Sales to Flexologists to promote a diverse, fast-paced, and enjoyable environment for all studio members and employees. REQUIREMENTS: ● 2+ years of sales experience and previous management experiences minimum >5 years preferred ● Bachelors Degree preferred ● Excellent sales, communication (both via phone and email), and customer service skills required ● Ability to manage and drive all revenue streams from membership sales to retail o Must be able to work under pressure and meet tight deadlines o Lead generation including Grass Roots Marketing and Networking pop-up events o Implement sales process to schedule prospects into First Visits ● Training of Other Employees ● Ability to work independently and collaborate with studio owner and area manager ● Ability to excel in a fast changing, diverse environment with self-motivation and excellent critical thinking skills ● Ability to recognize areas of improvement and make changes using good judgment. ● Solid writing and grammar skills. ● Highly organized, proficient in data management, ability to prioritize and meet deadlines. ● Professional Qualities including: o Punctual, reliable, and neat o Strong attention to detail and accuracy o Trustworthy and ability to handle confidential information o Ability to work harmoniously with co-workers, clients, and the general public. ● Proficiency with computers and Studio software. o Includes running daily, weekly, and monthly reports o Assisting Members and Employees with App and CR use ● Assist in Social Media Administration and Maintenance ● Key Holder ● Daily and/or occasional travel may be required RESPONSIBILITIES: ● Director of Sales and Member Retention o Drive Membership sales through outside sales and business development efforts o Lead generation including Grass Roots Marketing and Networking ▪ 1-2 pop-up events per week per studio o First Visit Scheduling o Follow-Up with leads, missed sales, lost sheep, etc o Scheduling appointments for members to ensure use of memberships o Managing member experience and memberships ▪ This includes issues with member contracts, refunds, past due accounts, etc o Strategically manage marketing campaigns to generate leads for the studio ● Managerial Role o Proficiency in ClubReady, to include revenue reports, attendance reports, etc. o Employee Schedules o Weekly Meetings with individual employees o Supervise Sales Representatives and Flexologists o Enforce StretchLab policies and procedures o Assisting with biweekly payroll ● Studio Management o Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts o Maintain cleanliness and organization of the studio o Ensure all forms, administrative supplies, and studio literature is stocked and visible o Assist with maintenance of phones, internet, air conditioning with communication with owner o Key Holder ● Professionalism o Independently make decisions related to high level customer service o Handle Conflict-Resolution well o Provide quality constructive criticism and feedback o Timely, organized, self-motivated, critical thinker, excellent attendance ● Any other duties as assigned COMPENSATION & BENEFITS: ● Competitive compensation based on experience ● Free or discounted memberships ● Commission paid on sales ● Opportunity for bonus based on performance. ● Opportunity for participation in company Health Insurance and 401K ● Huge opportunities for growth within the studios, including additional management opportunities Job Types: Full-time, Part-time Pay: $22.00 - $25.00 per hour Benefits: Flexible schedule Shift: 4 hour shift 8 hour shift Day shift Evening shift Morning shift Night shift Work Location: In person