Customer Success Manager

There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it’s trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table.Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.We have excellent traction: we’re working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar. We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.The RoleWe are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.Key ResponsibilitiesConduct one-on-one meetings with Customers to understand goals and develop strategiesSchedule trainings to empower and educate CustomersConduct data analysis to develop insightsEducate Customers on new featuresOptimize processes to scale success efficientlyDefine and track core customer success metrics (e.g., retention) Collect feedback from Customers to inform the product roadmapContribute to Sales and Customer Support processes as neededQualificationsProven track record in a customer-facing role (Customer Success, consulting, agency, or sales)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectivelyExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plusWhat’s OfferedCompetitive salary and equity packagesMedical, dental, and vision insurance401k + matchFlexible PTO policyParental leave$ to spend quarterly with our growing list of brandsWFH setup stipendLaptop providedTeam meetups and eventsIntelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required. All Intelligems interviews are transcribed by an AI notetaker.