Operations Specialist

Job Description Description:The Operations Specialist will support the Operations department in multi-level, operational account execution for Edge Logistics customers with a focus on value creation, profitability & streamlined operational efficiency & accuracy. This role will require a strong customer focus, attention to detail, critical problem-solving skills, and the ability to collaborate across functions.CRITICAL RESPONSIBILITIES & DUTIESExecution of daily account operations in support of customer expectations and overall account strategy set forth by Sales Executive, Account Management & Operations Leaders.Manage Awarded dedicated freight, confirming acceptance, KPIs, and proper carriers are being assigned to appropriate loads.Prioritize company turnaround expectations and customer satisfaction by managing assigned shipments with detailed oversight throughout the load board.Execute & ensure all scheduling is actioned daily, ensuring lead time maximization and transit optimizationUnderstand and Execute Customer KPI expectations, with ownership of scorecard management, to match the customer's cadence.Execute customer accounts utilizing Edge Logistics standard operating procedures (SOP's) & maintaining a high level of urgency throughout.Manage time-sensitive problems & requests through proactive communication, both internally and externally.Authorize and finalize load details (e.g., accessorial charges) necessary for the successful completion of deliveries & accurate billing.Master the team portfolio with regard to customer priorities, carrier needs, synergies, and solutions.Collaborate and communicate with Operations leaders & AMs to identify potential opportunities or pitfalls, efficiency opportunities & quality enhancements.Maintain organization and multitasking ability through constant reassessment of need and urgencyRequirements:QUALIFICATIONS/EDUCATIONBachelor's or Associate's degree preferredIn lieu of a degree, a combination of education and 1-2 years of experience will be considered.Minimum of 1-2 years' experience in a customer service problem-solving, operations, or account management role or,1+ years' experience at Edge Logistics or other logistics-oriented employment preferred, or1+ years' experience as shipper or receiverProficiency in the Microsoft Office platformHighly skilled in organization and time managementStrong technical skills and TMS familiarityStrong attention to detail and goal-orientedExceptional customer service skills and relationship managementStrategic & inventive approach to problem-solving potential issuesPromote and thrive in a team-based environment.Exhibit exceptional communication abilities, both in written and oral formEdge is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, disability, or sexual orientation. All applicants will be considered solely based on their qualifications.#zrCompany DescriptionFounded in 2014, Edge Logistics quickly became a trusted name in transportation, driven by innovation, hard work, and a deep commitment to customer success. In 2024, we entered a transformative new chapter through acquisition, strengthening our capabilities and expanding our footprint. Today, Edge is more agile, resilient, and forward-focused than ever, backed by over 100 years of combined leadership experience.Company DescriptionFounded in 2014, Edge Logistics quickly became a trusted name in transportation, driven by innovation, hard work, and a deep commitment to customer success. In 2024, we entered a transformative new chapter through acquisition, strengthening our capabilities and expanding our footprint. Today, Edge is more agile, resilient, and forward-focused than ever, backed by over 100 years of combined leadership experience.