Bilingual Customer Service Rep (Spanish) - In-Store

Mableton, GA, USSalary Range: $15.50 To $15.50 Hourly$15.50 per hourCompensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.Store Hours:Full-Time in store positionMonday – Friday: 10:00 AM – 6:00 PMRotating Saturdays: 9:00 AM – 2:00 PMNever work on SundaysThis position is for someone who is fluent in Spanish.About the PositionThe Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in both English and a second language to effectively communicate with and assist customers from various linguistic backgrounds. The representative will serve as the primary point of contact for inquiries, complaints, and requests, ensuring that each interaction is handled with professionalism, empathy, and efficiency. By resolving issues promptly and accurately, the role contributes directly to customer satisfaction and retention, fostering positive relationships that support the company's reputation and growth. Additionally, the representative will collaborate with internal teams to relay customer feedback and identify opportunities for service improvement.Key ResponsibilitiesProvide exceptional customer service in person and by phoneExplain loan products, terms, and payment options clearly and professionallyEvaluate vehicles and process loan applicationsManage customer accounts and payment processingPerform data entry and maintain accurate recordsMake courtesy reminder calls as neededMaintain compliance with company policies and applicable lawsWhat We OfferCompetitive pay6 paid holidaysPaid vacationPaid on-the-job trainingMedical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.QualificationsGeneralMust be able to work full-time schedule listed abovePositive attitude and strong work ethicExcellent communication skillsDetail-oriented and organizedMust be bilingual, fluent in SpanishEducationHigh school diploma or equivalent requiredExperiencePrevious customer service experience preferred but not requiredComputer and data entry experience preferred but not requiredPersonal AttributesWe are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.About Atlanta Title LoansAtlanta Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.Additional RequirementsMust be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.Equal Opportunity EmployerAtlanta Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.J-18808-Ljbffr