IT Support Specialist

This position will provide user support on company-supported computer applications and platforms, troubleshoot issues and advise on appropriate actions. Roles & Responsibilities:Respond to requests for assistance in person, via phone and emailIdentify and escalate issues requiring urgent attentionTrack and route problems and document resolutionsInstall and configure application software and related hardware such as desktops, servers, and printersEducation & Experience Requirements:Associate Degree in Information TechnologyActive Directory experienceBasic network diagnostic skillsGeneral Requirements:Excellent customer service skillsExcellent oral and written communication skillsAbility to handle stressful situationsThe ability to problem-solve alone and in a team environmentThe ability to remain flexible with assignment prioritiesGROB offers a competitive wage as well as an excellent benefit package including vacation, health, prescription, dental, vision, STD, life, 401K, and shift premiumsApplication Information