Service Advisor

Service Advisor PositionWe are looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.BenefitsHealth, Dental, and Vision InsuranceGenerous PTOPaid Holidays401k + MatchOpportunities for AdvancementAnd much more!ResponsibilitiesMeet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequentlyIncrease profitability by maximizing sales & executing retail promotionsOversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriateQualificationsHigh school diploma or equivalentValid commercial driver's license & clean driving recordAccredited training in service advisor skills, customer satisfaction, and quality controlAutomotive service advisor experienceAbility to read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machinesAbout UsCustomers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has since grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, Isuzu Trucks, Ford and Lincoln brands in seven locations: Sauk Prairie, Pulaski, Oconto Falls, Watertown and Madison. We've been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.