Field Systems Administrator - Desktop Support

Field Systems Admin - Desktop SupportSouth Bay/Westside area of Los AngelesFull-Time/On-SitePLEASE DO NOT APPLY if you do not live within travel distance of the named geographic area.We are looking for a motivated and hands-on Field Systems Administrator to join our team. This role is a great fit for someone with a managed service provider (MSP) background who thrives in a fast-paced, client-facing environment. You will spend the majority of your time working directly at client sites, resolving end-user issues, maintaining systems and network infrastructure, and serving as the face of IT support for our customers.This is not a purely remote or help-desk position — you must be comfortable driving to client locations, working independently, and handling a wide variety of technical situations with professionalism and confidence.On-site at one client starts at 6:45 AM on Monday. Tuesday through Friday are normal business hours, 9 am - 6 pm. Occasional Friday work remote.Responsibilities:Desktop & End-User SupportProvide hands-on desktop, laptop, and peripheral support for Windows and macOS environmentsTroubleshoot hardware failures, OS issues, application errors, and user account problemsPerform workstation imaging, setup, and deployment for new hires and replacementsManage and resolve tickets through a PSA/ticketing system (e.g., Autotask)Assist with Office 365 / Microsoft 365 administration, including email, Teams, and OneDriveSupport printers, scanners, AV equipment, and other office peripheralsNetworking & ConnectivityTroubleshoot basic to mid-level network issues, including LAN/WAN connectivity problemsConfigure and support wireless access points, Wi-Fi controllers, and client-side Wi-Fi issuesAssist with VLAN configuration, switch port troubleshooting, and cable patchingSupport VPN clients and basic remote access configurationsWork with firewalls and routers (Meraki, Ubiquiti, SonicWall, Fortinet) at a configuration/troubleshooting levelDocument network layouts and perform basic site surveys when neededSystems & Server AdministrationAssist with 365 Intune/ MDM device management and deploymentsHelp maintain and monitor client environments using RMM dashboardsEscalate complex server or infrastructure issues to senior engineers as appropriateClient-Facing & AdministrativeCommunicate clearly and professionally with end-users and client stakeholdersDocument work completed, configurations, and issues in the ticketing system accuratelyTravel to client sites as scheduled — 50–80% of working hours will be spent in the fieldParticipate in on-call rotation as needed for after-hours supportQualifications:Required1–4 years of IT experience, with at least 1 year working at a Managed Service Provider (MSP)Strong desktop and end-user support skills across Windows 10/11 and macOSWorking knowledge of TCP/IP networking, DNS, DHCP, and basic routing conceptsExperience troubleshooting Wi-Fi issues — signal, authentication, SSID config, AP rebootsFamiliarity with Active Directory user management and Group Policy basicsExperience using a PSA/ticketing system and an RMM platformAbility to work independently in the field with minimal supervisionValid driver's license and reliable transportationStrong verbal communication and customer service skillsNice to HaveCompTIA A+, Network+, or Security+ certificationMicrosoft 365 Fundamentals (MS-900) or MD-102 certificationExperience with Meraki, Ubiquiti UniFi, SonicWall, or Fortinet productsFamiliarity with Azure AD / Entra ID and Intune MDMExperience with Datto, Veeam, or similar backup platformsBasic scripting knowledge (PowerShell or Bash) for automation tasksWork Environment50–80% field work at client sites (local and regional). Mileage reimbursed per company policyRemaining time spent working remotely from home.Physical requirements: able to lift up to 35 lbs, work in server rooms, under desks, and in wiring closetsOccasional after-hours or weekend work for scheduled maintenance windowsAbout Company:We are a fast-growing Managed Service Provider (MSP) delivering IT solutions and security services to a diverse portfolio of clients. Our mission is to provide proactive support, innovative solutions, and best-in-class cybersecurity compliance to help businesses thrive in a secure and scalable IT environment.