Information Technology Support Engineer

Why Work with Solarus Technologies?At Solarus Technologies, we’re not just looking to fill a seat—we’re looking for the right partnership where both you and the company thrive. We value every team member’s input, welcome diverse opinions, and create a collaborative environment built on trust, respect, and growth.Here’s what sets us apart:Growth & Development: We invest in your learning, certifications, and career goals.Make an Impact: Build strong relationships and deliver high-quality IT support that makes a difference.Team Culture: Your ideas matter—every voice is heard and valued.Work-Life Balance: We respect your time inside and outside of work.Stability & Success: Join a growing company with a strong foundation and a bright future.At Solarus Technologies, you’ll do more than work—you’ll grow, thrive, and be part of a company that truly values people.We Are Hiring: IT Systems EngineerWe’re seeking an experienced IT professional to join our growing team. This is a client-facing role for someone who thrives in a dynamic MSP environment and is looking to make a real impact. This role will require regular travel throughout the Nassau County area visiting client sites.ResponsibilitiesAssess and improve the performance and efficiency of client systemsDesign and conduct server/security audits, system backups, and recovery plansIntegrate various servers (email, database, print, etc.) into client infrastructuresCreate and maintain up-to-date system documentation and service recordsEnsure in-house systems and client systems are compatible and optimizedConduct thorough system testing and facilitate end-user reviewsMonitor performance and provide regular reporting and analyticsTrain end users on new and modified systemsResearch new technologies and make recommendations based on ROI and business needsPerform on-site client visits to install, maintain, and support IT systems and networksReview and approve work completed by Help Desk AnalystsServe as an escalation point for complex issuesQualificationsProven experience designing, implementing, and supporting IT systems in an MSP environmentStrong understanding of systems planning, deployment, and software management best practicesFamiliarity with cloud platforms, remote monitoring tools, and ticketing systemsExcellent communication skills – both technical and user-friendlyStrong project management and organizational skillsSelf-motivated with excellent analytical and problem-solving abilitiesAbility to work under pressure, prioritize tasks, and adapt to client needsStrong client service orientation and the ability to build trust with end usersCollaborative team player who thrives in a fast-paced environment