Supply Chain Operations Manager

Overview The Customer Operations Manager owns the end-to-end execution of customer orders from purchase order receipt through final delivery. This role serves as the operational lead for assigned customer accounts and partners cross-functionally with sales, planning, purchasing, warehouses, freight forwarders, customs brokers, and vendors to ensure accurate order fulfillment, compliant import execution, and on-time delivery. This position is operationally focused and best suited for candidates with experience in logistics, supply chain, and ERP-driven order management within an import or distribution environment. The ideal candidate is highly organized, detail-oriented, and comfortable making execution decisions in a fast-paced, deadline-driven setting. The job is an in office position located in West Orange, NJ. Key Responsibilities Order Management & Execution - Own assigned customer accounts and manage the full order lifecycle from purchase order receipt through shipment and invoicing. - Enter, process, and maintain accurate order data within ERP and CRM systems. - Ensure order accuracy, pricing alignment, and documentation compliance. - Collaborate with customer operations teammates to ensure coverage, continuity, and execution consistency. Customer Account Operations - Act as the operational point person for customers, providing proactive updates on order status, inventory availability, and shipment timing. - Manage multiple active customer accounts and concurrent orders in a deadline-driven environment. - Investigate, resolve, and escalate order and shipment exceptions related to delays, shortages, damages, billing, or quality issues. - Communicate clearly and professionally with customers, internal teams, and external partners. Logistics & Shipment Coordination - Coordinate inbound and outbound shipments with international vendors, freight forwarders, carriers, customs brokers, and warehouse teams. - Track shipments end-to-end from overseas departure through final domestic delivery. - Create pick tickets, verify inventory availability, and schedule domestic transportation (LTL, FTL, small parcel). - Make execution decisions related to freight method selection, shipment prioritization, and consolidation to optimize cost and service. Import, Customs & Compliance - Collect, review, and verify import and export documentation, including Bills of Lading, commercial invoices, and packing lists. - Partner closely with customs brokers to support smooth clearance and timely delivery. - Maintain working knowledge of Incoterms, import compliance requirements, and domestic freight classifications. Inventory & Warehouse Coordination - Monitor inventory levels for assigned accounts and collaborate with planning and purchasing teams to support forecasts and replenishment needs. - Serve as the primary liaison to warehouse teams, prioritizing daily outbound shipments based on urgency and carrier cutoff times. - Ensure inventory accuracy and alignment between physical stock and system records. Sales & Internal Partnership - Partner with sales to support quotations, returns, and customer-specific requirements. - Provide operational insights to support customer retention and growth. - Prepare reports and documentation for customers and internal stakeholders as required. Qualifications & Skills Education - High school diploma or equivalent required. - Associate or bachelors degree in business, supply chain, or a related field preferred. Experience - 2+ years of experience in order management, logistics coordination, or supply chain operations within an import, manufacturing, or distribution environment. - Hands-on experience working with freight forwarders, customs brokers, carriers, and warehouse teams strongly preferred. Technical Skills - Proficiency in Microsoft Office (Excel, Word, Outlook). - Experience using ERP, CRM, and WMS systems such as NetSuite, SAP, or similar platforms. Core Competencies - Strong attention to detail and operational problem-solving skills. - Excellent written and verbal communication skills. - Highly organized with the ability to manage multiple priorities and deadlines. - Ownership mindset with a proactive, solutions-oriented approach. - Ability to work independently while contributing effectively within a cross-functional team.