NICE inContact Chat & Email UI / Cyara Automation Tester
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Work Locations:
Denver, CO
Phoenix, AZ
Austin, TX
Westlake/Southlake, TX
Calgary, Canada
Job Summary:
We are seeking experienced QA/Test Automation professionals with strong hands-on expertise in NICE inContact Chat & Email UI End-to-End (E2E) Testing and Cyara Automation.
The ideal candidate will have a strong background in testing contact center applications, with specific experience automating and validating NICE inContact Chat and Email workflows using Cyara.
Key Responsibilities:
Perform end-to-end testing of NICE inContact Chat and Email UI applications.
Design, develop, and execute automated E2E test scenarios using Cyara.
Validate complete customer journeys across NICE inContact Chat and Email channels.
Create and maintain automated test cases and test scripts.
Execute functional, integration, regression, and end-to-end testing.
Identify, document, and track defects through resolution.
Analyze test failures and troubleshoot issues across application workflows.
Collaborate with developers, business analysts, and other QA teams to resolve defects.
Participate in test planning, execution, reporting, and release validation.
Maintain automation scripts and continuously improve test coverage.
Support regression testing for application enhancements and production releases.
Provide clear test results, defect details, and status updates to project stakeholders.
Required Skills & QualificationsMust-Have Skills
Strong experience with NICE inContact Chat & Email UI E2E Testing.
Hands-on experience with Cyara Automation.
Experience performing E2E automation testing for NICE inContact Chat & Email.
Strong QA / Test Automation background.
Experience developing and executing automated test scenarios.
Strong understanding of functional, integration, regression, and E2E testing.
Strong defect identification, troubleshooting, and root-cause analysis skills.
Excellent communication and collaboration skills.
Preferred Skills:
Experience with Contact Center / Customer Experience platforms.
Experience testing omnichannel customer interactions.
API testing and integration testing experience.
Knowledge of CI/CD and automated testing pipelines.
Experience with Agile/Scrum methodologies.
Experience with test management and defect tracking tools such as Jira.
Experience working with enterprise-scale QA and automation teams.
Pay:
$50.00 - $55.00 per hour
Application Question(s):
GC, USC, GC EAD or (only strong Visa Dependent)
Strong experience with NICE inContact Chat & Email UI E2E Testing.
Hands-on experience with Cyara Automation.
Experience performing E2E automation testing for NICE inContact Chat & Email.
Strong QA / Test Automation background.
Work Location: In person