Medical Receptionist

MindWell Urgent Care is on a mission to provide same-day mental health services to patients. MindWell Urgent Care is hiring a knowledgeable Medical Receptionist who is eager, personable, and hardworking to support our expanding team at our Dallas location. General Summary and Responsibilities: This is an exciting position that supports the company’s mission by providing outstanding customer care, patient communication, and assisting in patient coordination. The medical receptionist will be responsible to provide direct patient assistance to receiving care at MindWell Urgent Care, as well as support the patient through the journey. She or he will support the company’s goals and work towards sustained coordination of care. In addition, the position partners with patient experience, care coordination, and clinical staff to promote a well-rounded service approach. There will be plenty of room for growth opportunities. Job Responsibilities: Responsible for hands-on patient support Work collaboratively with colleagues to deliver patient/customer services that exceed patient expectations, as evidenced by patient satisfaction scores. Send out new patient intake forms and manage patient communications Monitor the timely response to all emails, faxes, mail, and other correspondence, including requests from patients, pharmacies, referral sources, hospitals, and therapists. Schedule patients for appointments and help current patient schedule follow-up appointments. Run insurance eligibility checks. Fax referring providers. Require skills include the following: Strong communication, customer service, and leadership abilities Ability to communicate clearly and concisely with patients, and within the organization, strong organizational skills, and problem-solving skills. Required: Healthcare experience is a must. The ability to work with diverse populations. Healthcare experience, social work, or related fields. Relevant customer service. Bilingual a plus. Job Types: Full-time, Contract Pay: $15.00 - $20.00 per hour Benefits: Flexible schedule Schedule: 8 hour shift Monday to Friday Education: Associate (Preferred) Experience: Medical terminology: 1 year (Preferred) Customer service: 2 years (Preferred) Ability to Relocate: Dallas, TX 75247: Relocate before starting work (Required) Work Location: In person