Bilingual Customer Service Representative (Remote)

Envision Radiology is seeking a Remote Full-Time, Bilingual Customer Service Representative to join our team. Position Pay Range: $16.89 - $20.36 per hour (MST). Open to employees located in AL, AZ, CO, FL, ID, LA, MO, NE, OK, TX, UT, VA and PA.Job DetailsPosted: May 1, 2026Employment: Full-TimeLocation: RemoteSummaryThe Customer Service Representative will answer inquiries from patients regarding account charges, insurance payments, and balances due. The role includes clerical duties such as collecting balances due and recording payments to accounts.Essential FunctionsAnswers phones and assists facilities, payers, and patients with inquiries.Sets up payment plans when requested by patients.Contacts patients regarding their payment plan when required.Maintains strict confidentiality regarding Patient Health Information (PHI) and follows HIPAA regulations.Communicates questions and/or issues to the Lead and Supervisor when necessary.Other duties as assigned.Reasonable AccommodationsReasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.CompetenciesCustomer/Client FocusProblem Solving / AnalysisTime ManagementTeamwork OrientationTechnical CapacitySupervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThe job operates in a professional office environment using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.Physical DemandsThe physical demands described here are representative of those required to perform the essential functions of this job. The employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to talk and hear.TravelNo travel is expected for this position.Job QualificationsMinimum Qualifications / Experience1+ year of Customer Service/Call Center experience – medical or healthcare preferred.Knowledge of EOBs – preferred.Detail oriented, self-motivated, a problem solver and a team player.Ability to excel in a very fast-pace team environment.Ability to continuously "exceed" company and customer expectation.Education / CertificationsMinimum of High School diploma or equivalent (GED). Continuing education preferred.Additional Eligibility QualificationsNone required for this position.ComplianceAdheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as required by the Company.BenefitsCompany Matched 401(k) PlanEmployee Stock Ownership PlanPaid Time Off and Paid HolidaysEmployee Assistance ProgramOSHA Exposure RatingIt is reasonably anticipated that no employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.Equal Opportunity Employer StatementEnvision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.J-18808-Ljbffr