Warehouse Shipping & Dock Supervisor

PowerPak is a top supplier of construction equipment, with multiple offices on the East & West coast of America. We are proud to be certified as a Great Place to Work, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First".PowerPak is a company that strongly believes in Extreme Customer Service, Reliability and Transparency. We are here to keep Utility & Infrastructure workers safe & productive.This is a full time position from Congers New York. Hours are 2:00PM - 11:00PM, Monday through Friday. Annual salary range for this position is $68,000 - $72,000.Position OverviewThe Outbound Dock Supervisor is a key leadership role responsible for directing all outbound shipping dock operations, logistics coordination, fleet routing, and load execution during the afternoon/evening shift. This position ensures that every outbound shipment leaves accurately, on time, and in compliance with PowerPak’s operational and quality standards. The ideal candidate brings deep expertise in multi-modal freight (Parcel, LTL, FTL), fleet management, and hands-on dock supervision — with the academic foundation to drive continuous improvement across the outbound supply chain.Key ResponsibilitiesDock Leadership & Team SupervisionOwn the outbound dock from 2:00 PM through end-of-shift, serving as the primary point of accountability for all dock activitySupervise, coach, and develop outbound fulfillment staff including pickers, packers, loaders, and dock associatesAssign daily tasks, manage labor allocation, and monitor individual and team performance against shift KPIsEscalate staffing, equipment, or operational issues to Operations Management as neededOutbound Logistics CoordinationCoordinate all outbound shipment modes including Parcel (FedEx, UPS, USPS), LTL, and FTL freightManage carrier relationships, schedule pickups, and resolve service failures or exceptions in real timeServe as the primary point of contact with third-party carriers and logistics partners during shift hoursMonitor outbound shipment status and proactively communicate delays or changes to internal stakeholdersEnsure accurate generation of all shipping documentation, BOLs, manifests, packing slips, and carrier labelsFleet Routing & ManagementBuild, optimize, and manage daily delivery routes for PowerPak's fleet of vans and trailers using routing softwareOversee driver dispatch, pre-trip inspections, and hours-of-service complianceCoordinate vehicle maintenance scheduling with the Operations team to minimize fleet downtimeTrack and report fleet performance metrics including DIFOT, stop counts, and cost-per-deliveryLoading OperationsSupervise and participate in the loading of fleet vans, trailers, and carrier pickups, ensuring proper weight distribution, load integrity, and route sequencingEnforce safe loading procedures and company standards for mixed-freight handlingDirect forklift operators and dock associates to stage and load outbound freight efficientlyConduct pre-load audits to verify order accuracy, product condition, and labeling compliance before departureInventory & Systems ManagementUtilize NetSuite to manage outbound order flow, monitor inventory accuracy, and generate shipping reportsLeverage WMS and RF scanners to confirm picks, validate loads, and maintain real-time inventory integrityIdentify and resolve shipping discrepancies, short-ships, and order exceptions before close of shiftSupport cycle count programs and collaborate with the Inventory team on outbound-related variancesQuality Control & ComplianceEnsure all outbound orders meet PowerPak quality and accuracy standards prior to shipmentEnforce packaging, labeling, and documentation compliance across all shipment typesMaintain a safe, organized, and OSHA-compliant dock environmentReport and document incidents, near-misses, and equipment issues promptlyReporting & Continuous ImprovementPrepare and deliver end-of-shift operational reports covering shipment volumes, exceptions, route performance, and team productivityIdentify and recommend process improvements across dock operations, routing efficiency, and carrier utilizationPartner with Operations Management to develop and implement SOPs for outbound workflowsAnalyze shipping data trends to reduce costs, improve delivery accuracy, and enhance customer experienceQualificationsBachelor’s degree in Operations Management, Supply Chain, Logistics, or a related field preferredMinimum 5 years of warehouse or distribution experience, with at least 2 years in a supervisory or lead capacityDemonstrated expertise in LTL, FTL, and Parcel shipping operationsProven experience managing fleet routing and driver dispatch using routing softwareWMS and RF scanner experience required; NetSuite experience strongly preferredForklift certification required (sit-down counterbalance; reach truck a plus)Experience with DOT/HOS regulations and fleet complianceProficient in Microsoft Office (Excel, Outlook) and shipping/logistics platformsValid driver’s license and reliable transportationAbility to lift up to 50 lbs frequently; must be able to work in a physically demanding dock environmentMust meet all qualifications listed above to be considered for this positionSkills & AttributesStrong leadership presence with the ability to motivate and hold a team accountable in a fast-paced environmentExceptional organizational skills and the ability to manage multiple priorities simultaneouslyAnalytical mindset — able to interpret shipping data and translate insights into operational actionClear and professional communicator, both verbal and written, across all levels of the organizationCustomer-first mentality aligned with PowerPak’s core values of Extreme Customer Service, Reliability, and TransparencyAble to read, write, and communicate fluently in EnglishHigh degree of personal accountability, punctuality, and attention to detailHigh school diploma or equivalent required; Bachelor’s degree as noted abovePowerPak PerksGreat medical, dental & vision benefits401(k) matching programGenerous paid time off and holiday policiesTeam-first mindsetCareer growth opportunities_________________We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: https://www.powerpak.net/careers