Service Advisor

About the OrganizationWe are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation. Our excellent benefits include: Medical Dental Vison Company paid life insurance Voluntary life insurance Short term and long term disability Accident insurance Critical illness policies Generous paid time off 401K with a 5% company match Employee assistance program Benefit concierge services EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Full-Time/Part-TimeFull-Time LocationSpitzer Motors of Mansfield DescriptionSpitzer Motors in Mansfield is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Advisor is responsible for selling, identifying and documenting service, maintenance, and repair service for customers as well as being responsible for scheduling service to be performed. While you take care of our customers, we will take care of you! FULL-TIME BENEFITS:Flexible work schedule - 5 day work week!Ongoing training with Spitzer UniversityOpportunities for advancement - we love to promote from within the organization!401K with a 5% employer matchMedical, dental, and vision insuranceGenerous paid time off - 80 hours after 1 year of servicePaid uniforms, name badges and business cardsEmployee assistance programVoluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:Works with customers and technicians to identify required maintenancePerforms road test of customer vehiclesAdvises customers of necessary/suggested servicesOffers additional services and repairs to customersComputes cost of replacement parts and labor to restore vehicle to condition specified by customerEstimates cost of mechanical, electrical, or other repairsEnters itemized estimate on service order and explains estimate to customerSchedules appointments with customerMaintains CSI at or above designated standardsMeets dealership's standards for repair/order productionFollows Safeguards rules and regulationsOther related duties as assigned Position RequirementsMINIMUM QUALIFICATIONS:Successful track recordStrong record of positive CSI resultsTeam orientedSubmit to and successfully complete MVR, background check, and pre-employment drug testValid driver's license with good driving recordOutgoing, upbeat personality with excellent interpersonal skillsSelf-starter who is internally motivated to achieve established performance goalsReliable transportation and attendanceMust be authorized to work in the United States AAP/EEO STATEMENT/ADA STATEMENT:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions ShiftDays This position is currently accepting applications.